Northern Light Health Department: Security Position is located: Cianchette Professional Blding Work Type: Full Time Hours Per Week: 40.00 Work Schedule: No Hours Assigned Summary: The Regional Manager of Security and Emergency Management is vital in translating organizational strategies into effective and tailored security and emergency management practices across designated Northern Light Health hospital, practices, and properties. This leader is responsible for overseeing a wide range of comprehensive physical security measures, including advanced surveillance systems and access control protocols, and implementing robust workplace violence prevention initiatives that foster a safe environment for all. Additionally, the Manager oversees the development and execution of emergency management programs and drills in collaboration with others to prepare staff for emergencies and crisis situations. With a strong emphasis on leadership, the Manager of Security and Emergency Management conducts thorough standardized and systematic risk assessments to identify vulnerabilities and prioritize safety improvements. Utilizing data-driven decision-making, they analyze trends and incidents to inform and recommend strategic actions. Through cross-functional collaboration, the Manager works closely with various community partners and departments to enhance security protocols and ensure a unified response during emergencies, ultimately safeguarding the health and well-being of patients, staff, and visitors. Responsibilities: Leadership and Team Development: + Offer robust leadership and guidance to assigned security teams, comprising of Security Supervisors, Lead Officers, and Security Officers, ensuring that all team members clearly understand their roles and responsibilities. + Cultivate a cooperative and supportive team culture that encourages open communication, minimizes obstacles to effective performance, and fosters a unified and harmonious work environment where everyone feels valued and motivated to contribute. + Leads or co-leads organizational committees, including but not limited to Workplace Violence Prevention Committee, Emergency Management Committee, Safety Committee, and others as appropriate. System Roles and Responsibilities: + Management of security technologies and systems, including video surveillance, access control, staff safety alerting, mass communications, security, emergency management communications, etc. + Develops and delivers training and education for newly hired employees and continuous training to ensure security staff proficiency in the use of established technologies and programs. + Assists in the development and execution of security and emergency preparedness drills, simulations, tabletop exercises, and other activities as directed in collaboration with others. + Organizes and maintains inventories and ensures the completion of required inspections and preventive maintenance and upkeep of all department equipment. + Supports Clinical Education in the delivery of training and education required by CMS, JCAHO, OSHA, and other regulatory entities as an instructor and subject matter expert. Risk and Threat Assessment: + Performs comprehensive risk and threat assessments to identify potential hazards and vulnerabilities in the workplace, ensuring a safe and secure environment for all employees. + Establishes and monitors Key Performance Indicators (KPIs) to evaluate progress toward strategic improvement objectives, utilizing the data gathered to inform and support effective, evidence-based decision-making practices. Performance and Data Analysis: + Analyzes data related to security incidents, including patterns and frequency, to identify potential risks and areas of improvement. + Examines workplace violence occurrences to understand root causes and develops strategic actions to mitigate future incidents. + Evaluates emergency preparedness procedures to ensure effectiveness and compliance with safety regulations. + Creates detailed reports, summarizes findings, and provides recommendations for each area of analysis. + Collaborates with other departments to share insights and integrate findings into broader organizational strategies, enhancing overall service delivery and safety. Service Oversight and Growth: + The Manager is the main contact for addressing service delivery challenges to identify gaps and work with teams to implement effective solutions, ensuring prompt issue resolution. + Ensures the team meets its objectives within established goals through monitoring the progress of various tasks and projects, identifying any potential challenges or delays, and proactively adjusting plans as needed to stay on track. Financial and Budget Management: + Develops and manages financial forecasts and comprehensive operating budgets, ensuring cost-effective operations, informed decision-making, and optimal resource allocation. Performance Management: + Oversees the Security and Emergency Management performance management processes, including comprehensive and timely performance appraisals to evaluate employee effectiveness, set goals, and provide constructive feedback for professional development. + Manages department recruiting and retention in collaboration with other departments and employees. Liaison with Law Enforcement: + Serve as a key point of contact and facilitator for collaboration with local, state, and federal law enforcement, emergency services, emergency management agencies, and others regarding all aspects of security and emergency management initiatives, exercises, and real-world events. + Actively engages with community partners to ensure effective communication and coordination, promoting a comprehensive approach to safety and response strategies in various situations. Confidentiality and Ethical Standards: + Manages highly sensitive information concerning patients, employees, and proprietary data and technologies using strict adherence to NLH policies and all other regulatory standards. + Implements robust protocols and training to protect patient privacy and confidentiality, while ensuring all staff members are fully aware of the guidelines governing the handling of such information. + Fosters awareness within the organization and encourages the responsible reporting of security incidents, potential risks, or threats by promoting open communication to enhance security practices while ensuring confidentiality and maintaining ethical standards. Employee Safety and Training: + Actively engages in comprehensive safety and security training programs focused on workplace violence prevention, security awareness, emergency preparedness, and employee safety. + Works with both internal and external resources to create and deliver effective training and education on situational awareness, threat response, self-defense, and other strategies for recognizing, mitigating, and recovering from violent situations. + Collaborates with colleagues to develop and execute security and emergency preparedness tabletop exercises and drills for various emergency scenarios and implement lessons learned. Investigations: + Conducts high-quality investigations into complaints and criminal activities, as appropriate. The Manager works with Human Resources, Law Enforcement, and others to investigate and support appropriate goals. + The Manager addresses workplace violence complaints with sensitivity and professionalism by identifying and finding root causes to underlying issues to mitigate future occurrences. + Conducts detailed root cause analyses of employee related incidents that result in injuries to identify contributing factors and mitigate future risks. + Collaborates closely with Human Resources to assess and address incidents of employee misconduct. + Undertakes investigations to uphold the safety and security within the organization and collaborates with Law Enforcement representatives. Patient Safety Initiatives: + Enhances patient safety by implementing and supporting comprehensive patient focused security protocols. + Communicates and supports clinical departments to create and maintain safe and secure environments for all caregivers and those supporting them. + Develops and promotes proactive strategies to ensure safety measures are prioritized, focusing on the well-being of patients in every aspect of their healthcare experience. Other Information: + Must have a valid Driver’s License and meets Northern Light Health insurability standards. + Five or more years of experience in security, safety, emergency management, public safety, or related fields, preferably in a healthcare setting with multiple sites. This includes leading diverse teams, developing policies and protocols, and managing the implementation of effective company-wide policies. + Five or more years of practical experience in governmental laws, regulatory compliance, security systems, emergency management, data analysis, crisis communication, and documentation for ensuring the safety, security, and preparedness of others. Competencies and Skills + Achieves Results: Sets high standards for their own outcomes and seizes opportunities to engage others towards objectives. Consistently moves forward with direct actions in order to attain or exceed objectives. Manages their own time effectively to accomplish assigned tasks. Successfully prioritizes multiple projects and duties as needed. + Acts Strategically: Creates effective plans that anticipate future consequences and opportunities and is able to connect the day to day operations to longer-term objectives, shifts in the industry, and system goals. + Adobe Acrobat + Applies Business Acumen:Demonstrates knowledge of current and future trends that impact organizational success. Applies proven practices and business theories to get results that meet financial as well as other business goals. Recognizes opportunities for new services and products and acts accordingly, taking measured risks into consideration. Possesses a thorough knowledge of their field and independently carries out their work in accordance with professional standards of the profession. + Basic Life Support + Behaves with Integrity and Builds Trust: Acts consistently in line with the core values, commitments and rules of conduct. Leads by example and tells the truth. Does what they say they will, when and how they say they will, or communicates an alternate plan. + Cultivates Respect: Treats others fairly, embraces and values differences, and contributes to a culture of diversity, inclusion, empowerment and cooperation. + Cyber Security + Experience with MySQL, Oracle, SAP, SQL Server. + Demonstrates Adaptability: Learns quickly when facing a new problem or unfamiliar task; is flexible in their approach with changing priorities and ambiguity. Manages change effectively and does not give up during adversity. Capable of changing one's behavioral style and/or views in order to attain a goal. Absorbs new information readily and puts it into practice effectively. + Demonstrates Emotional Intelligence: Exhibits a high level of self-awareness, self-management, other awareness and relationship management. Conducts themselves in an empathic, appropriate way, with a sense of humor and stimulates a collaborative work environment. Is respectful of the attitudes, feelings, or circumstances of others and aware of the influence of their own behavior on them. Is aware of relevant social, political, system, and professional trends and developments and uses this information for the organization's benefit. + Develops Self and Others:Takes responsibility for engaging in professional self-development activities and programs. Strives to gain insight into their own values, strengths and weaknesses, interests and ambitions and takes action in order to enhance competencies and skills when possible. As a leader, encourages and guides employees towards growth opportunities to enhance performance and help them reach goals. Reviews and analyzes employees' strengths and weaknesses to distinguish their talents and development needs, and to ensure they are enhanced appropriately. + Effectively Communicates: Listens, speaks and writes appropriately, using clear language. Communication methods are fitting to the message(s), audience, and situation and follow-ups are regular and timely. Shows that important (non-) verbal information is absorbed and understood and asks further questions to clarify when necessary. Expresses ideas and views clearly to others and has ability to adjust use of language to the audiences' level. + Exercises Sound Judgment & Decision Making: Understands and processes complex information, which allows for appropriate and accountable conclusions. Does not react too quickly or slowly. Balances facts, goals, and potential approaches taking the appropriate criteria into account. Makes active decisions and commits oneself by communicating confidently and respectfully. + Fosters Accountability: Creates and participates in a work environment where people hold themselves and others accountable for processes, results and behaviors. Takes appropriate ownership not only of successes but also mistakes and works to correct them in a timely manner. Demonstrates understanding that we all work as a team and the quality and timeliness of work impacts everyone involved. + Fosters Innovation: Employs and encourages the use of meaningful creativity in solving challenges. Proactively identifies opportunities and uses new approaches to enhance processes, systems and services. When appropriate, suggests or initiates new strategies, products, services, and markets. + Influences and Inspires: Builds enthusiasm and commitment among others to move in a desired direction and models it personally. Creates a compelling vision of success that motivates workplace initiative and energizes others to follow. Provides direction and guidance to encourage cooperation between team members in order to attain an objective. Has the ability to appropriately influence others' actions and decisions with and without express authority. + Human Capital, Supply Chain and Financial Software. + Spreadsheet application with the ability to use calculations, formulas, graphing tools, pivot tables, and a macro programming. + Word processing, spreadsheets, data entry, database experience and other computer related skills. + Email application with the ability to manage email as well as calendars, managing tasks and contacts, note taking, journaling, and web browsing. + Presentation software with the ability to create presentations with the ability to incorporate animation, audio, video, time delays, as well as designing themes and variants with animations and effects. + MS Teams + Word process application with the ability to create and edit documents, format, use tables, apply footnoting, create table of contents and mail merge techniques. + Multi-line phone, scanner, photocopier, fax, and internet. + OneNote + Practices Compassion: Exhibits genuine care for people and is available and ready to help; displays a deep awareness of and strong willingness to relieve the suffering of others. + Promotes Health and Safety: Promotes a healthy and safe environment for patients, employees and visitors. Advocates and models healthy physical and mental health behaviors even in challenging circumstances. Sets high quality standards and strives for continuous improvement and quality assurance by reporting and encouraging others to report near misses and safety issues. + Provides Patient-Centered Care: Demonstrates understanding of patient care quality and service as organizational priority. Proactively supports change to improve patient experience and results. Exhibits the ability and willingness to find out what the patient wants and needs and to act accordingly, taking the organizational and outside resources into account. Cooperates, collaborates, communicates, and integrates care within and between teams to ensure that care is continuous and reliable. + Public Speaking + Resolves Conflict: Promptly acts to find alternatives/solutions when team members disagree. Addresses issues in a direct, honest, and appropriate manner. Handles conflicting interests diplomatically and helps to solve them. Transforms difficult situations into teachable moments using respect and accountability . + Seeks Process Improvement & Applies System Thinking: Possesses and gains insight into situations, problems and processes. Understands the interconnection between organizational elements. Deconstructs problems and systematically investigates the various components. Considers the impact of actions on the entire process/system. Detects problems and opportunities, recognizes important information, and links various data to trace potential causes and relevant details. + Serves Others: Strives to understand, meet and exceed the expectations and requirements of internal and external customers which may include the people and communities in our service areas. Develops and maintains relationships, alliances and coalitions within and outside the organization and leverages them in order to obtain information, support, and promote cooperation and collaboration. + Business intelligence and data analysis software. + Troubleshooting + Utilizes Resources Effectively: Understands how to get the most out of available resources and uses cost-benefit thinking in decision-making and in setting priorities. Monitors and analyzes resource usage to identify and eliminate areas of waste and maximize resources. As a leader, defines targets and provides appropriate means; oversees progress and makes adjustments when necessary. Appropriately delegates work, sets clear direction and manages workflow and time. + Experience in developing a website for the internet/intranet. + Wound Care + Zoom Education + Required Bachelor's DegreeDocumented certification training and education from the International Association of Healthcare Safety & Security (IAHSS). Documented leadership and technical training/education in security, emergency management, healthcare safety, and workplace violence prevention. Required Experience + 5 year/years of Leadership Experience + 5 year/years of Technical Experience Working Conditions + Potential exposure to abusive and/or aggressive people. + Potential exposure to diseases or infections. + Need to travel to perform responsible duties + Potential exposure to hazardous materials. + Potential exposure to noise levels being uncomfortable. + Potential exposure to noxious odors. + Potential exposure to very hot or cold temperatures. + Work with computers, typing, reading or writing. + Work beyond the regularly scheduled hours. + Extend body and limbs to reach items. + Prolonged periods of kneeling. + Prolonged periods of standing. + Prolonged periods of walking. + Prolonged periods of sitting. + Lifting, moving and loading less than 20 pounds. + Lifting, moving and loading 30 to 50 pounds. + Lifting, moving and loading 20 to 30 pounds. Position Mgr- Security & Emergency MgmtLocation Req ID null