Department:

Technology

Our Company Promise

We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

Job Description:

Job Summary

Southwest firmly believes that our People are our greatest asset, and Leaders within the Company support our People by ensuring all have equal opportunity for learning and personal growth. The Manager Technology will provide a People focused approach to Technology Leadership by leading a Team that develops analytics solutions that answer department-wide performance questions and inform face-based, defensible decision making. This role will develop and implement a vision for Technology Analytics, including ways to develop and integrate AI to deliver Technology performance insights. They’ll also partner with Enterprise Architecture to enable the Enterprise Architecture Managements in Business of IT Platform tools. The Manager Technology is a strong communicator who is excited to develop innovative solutions to drive the future of Southwest.  

 

Additional details: 

This role is offered as a remote workplace position, which may require travel for training, meetings, conferences, etc. Outside of those required visits, the majority of your working time may be spent in a remote location, away from our Corporate Campus. Please note, while this is a remote position, there is a limited group of states or localities ineligible for Employees to regularly perform their work. Those ineligible locations are: Alaska, California, Colorado, Delaware, Illinois, Iowa, Maryland, Massachusetts, Montana, New Hampshire, New Jersey, New York, North Dakota, Oregon, Pennsylvania, South Dakota, Vermont, West Virginia, Washington and Wyoming 

U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.   

 

Southwest Airlines is an Equal Opportunity Employer. We continue to look for opportunities to reflect the communities we serve, and welcome applicants with diverse thoughts, backgrounds, and experiences.  

Model the Southwest Way

Guide and lead team members using SWA talent management practices to coach, develop, and engage employees

Adhere to Company values and competencies to foster a culture of inclusion, recognition, and support of a safe work environment

Invest in leadership and self-growth through participating in continuous learning and development

Responsibilities

Lead, support, and influence the achievement of the mission, goals and objectives of the department and organization

Participate fully in organizational processes and initiatives, i.e. performance management, interviewing, budgeting, training, etc.

Lead the resolution of organization, team and individual issues, making appropriate decision

Develop and execute strategies and processes to improve performance and the value of products and services provided

Lead cross-functional Teams to deliver solutions and services to meet enterprise needs

Provide Technical thought Leadership related to assigned functional areas

Deliver technology solutions using best practices to achieve maximum Team productivity while delivering high quality products

Stay abreast of emerging trends, processes, and solutions related to assigned responsibilities

Build strong, collaborative relationships and credibility while influencing and driving change across respective Business and Technology Teams

Work with Technology and business partners to measure financial benefits and demonstrable business value

May perform other job duties as directed by Employee's Leaders

Knowledge, Skills and Abilities

Knowledge of business/Leadership principals, including planning, organizing, directing, developing, and supervising

Knowledge of personnel practices and regulations

Knowledge of software development practices, concepts, methodologies, tools and trends

Proficient knowledge of project management methodologies

Skilled in excellent partnering, negotiation and communication in order to facilitate interactions with business Customers and technology teams

Ability to provide tactical leadership for Team(s)

Ability to use appropriate motivation and influence techniques to achieve desired Team results

Ability to set and manage stakeholder expectations

Ability to deliver quality projects on time and within budget

Ability to manage projects using the organization's project management methodology

Navigating a complex organizational environment to drive results while understanding the patience required to build the foundation necessary for long-term success Configuring and managing automation tools to streamline routine integration tasks such as data syncing, error detection Establishing and maintaining data governance policies around integration points to ensure accurate, timely, and secure flow of data between systems - Cloud-based environments and platforms, preferably AWS Strong understanding of integration patterns (e.g., synchronous, asynchronous) and integration mechanisms (APIs, File Based, Messaging Middleware) used to build reliable, scalable integrations between IT systems - Data science and generative AI Enterprise-scale data architecture, database / datalake configuration, and ETL Governing Master Data Management standards Solutions Portfolio Management concepts and tools (ex. LeanIX) Building system integrations and full lifecycle custom development /software delivery projects in an Agile manner following SAFe practices Experience with DevOps efficiency metrics (DORA)Configuring IBM ApptioOne and Targetprocess integration features to interact with other tools a big plus -Familiarity with Business Intelligence platforms like Tableau and Power BI

Education

Required: High School Diploma or GEDRequired: Bachelor's degree in Management Information Systems, Computer Science, Business Administration or related field and/or equivalent formal training

Experience

Demonstrated experience in directly or indirectly leading team(s)Fully functioning, broad knowledge in:A Business and/or Information Technology environmentLeading teams and providing work direction Executive Communication & PresenceFinancial Governance Processes & PolicyTechnology Architecture & Developer Standards & PoliciesChange Management Policy

Licensing/Certification

N/A

Physical Abilities

Ability to perform work duties from [limited space work station/desk/office area] for extended periods of timeAbility to communicate and interact with others in the English language to meet the demands of the jobAbility to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job

Other Qualifications

Must maintain a well-groomed appearance per Company appearance standards as described in established guidelinesMust be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986Must be at least 18 years of ageMust be able to comply with Company attendance standards as described in established guidelinesMust meet confidentiality expectations as to confidential, proprietary and sensitive Company informationAir travel with frequent overnight stays requiredAbility to work extended hours as needed

Pay & Benefits:
Competitive market salary from $144,200 per year to $160,200 per year* depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the Company.

Benefits you’ll love: 

Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)  Southwest will help fund your 401(k) retirement savings with Company contributions up to 9.3% of your eligible earnings** Potential for annual ProfitSharing contribution in the Southwest Retirement Savings Plan- when Southwest profits, you profit*** Competitive health insurance for you and your eligible dependents (including pets) Southwest offers health plan coverage options that start from the very first day of employment. You will have 30 days to select and enroll in your health plan with coverage retroactively available to your first day of employment. Explore more Benefits you’ll love: https://careers.southwestair.com/benefits

Southwest Airlines is an Equal Opportunity Employer.
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Job Posting End Date
10/02/2024