Company Overview
With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we’re only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on.
At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all.
Here, we know that you’re more than your work. That’s why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose — a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you’re passionate about our purpose — people —then we can’t wait to support whatever gives you purpose. We’re united by purpose, inspired by you.

Role Description:
As a Manager, Cloud Tenant Management Operations, you play a crucial role in ensuring that products are delivered efficiently and meet client expectations. Here’s a detailed role description:
• Project Management: Oversee the delivery process from start to finish, including planning, scheduling, risk management, and resource allocation.
• Stakeholder Communication: Maintain regular communication with stakeholders to ensure alignment and manage expectations.
• Team Coordination: Work closely with cross-functional teams, including product managers, engineers, designers, and quality assurance, to ensure smooth delivery.
• Impediment Removal: Identify and remove obstacles that may hinder the delivery process.
• Performance Tracking: Monitor progress and make necessary adjustments to keep the project on track.
• Quality Assurance: Ensure that the delivered products meet the required quality standards.
• Documentation: Maintain detailed documentation of the delivery process and any changes made.


Responsibilities:
• Design and implement short- and long-term strategic plans to ensure operations capacity meets existing and future requirements.
• Develop, implement, and maintain policies, procedures, and associated training plans for operational management.
• Participate in the development of cloud operations strategies in collaboration with the cross functional stakeholders.
• Establish KPIs for service level agreements, SLI and workload. Conduct feasibility studies for various upgrade projects, improvements, and other conversions.
• Establish and maintain regular communications with the cross function stakeholders for effective decision-making pertinent operations activities.
• Manage new implementation, including assigning, creating task and delivery dates

Qualifications:
•BE/BTECH or equivalent with 8 - 10 years’ experience managing and delivering operations design and operational excellence in a 24x7x365 cloud environment supporting enterprise Applications.

• Exceptional knowledge of service and application delivery, as well as successful service level agreement accomplishments.
• 5 years successful leadership and mentoring of an operations team, preferably in a global environment.
• Strong experience in systems scaling and best of breed architecture in a cloud environment, including knowledge of application integration, scaling of cloud technologies, server scaling with knowledge of current and emerging system trends, and application scaling.
• Hands-on experience in performance tuning and capacity planning.
• Knowledge of public cloud (preferably GCP) and Linux environment.
• PM Methodology certification is an advantage
• Advanced working knowledge of Excel, PowerPoint.
• Working experience of creating KPI reports, Power point presentations and status reports is a must.
• Strong verbal, written and presentation skills combined with the ability to lead group discussions and explaining complex solutions is a must.
• Detail-oriented and must have an aptitude for solving unstructured problems. The role will require the ability to extract data from various sources and to design/construct/execute complex analyses to finally come up with data/reports that help solve the business problem.
• Demonstrated experience in preparing and executing presentations of technical and business level data.
• Identify the activities/best practices for each process and coordinate with Process SME’s to collate data and document them
• Experience in interpreting the applicability of local and federal laws/regulations to company operations.

Where we’re going
UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it’s our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow!
UKG is proud to be an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace, including the recruitment process.     
Disability Accommodation 
For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com
For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com