**Job Summary** The Microsoft Operations Specialist - Tier 2 will process complex Microsoft orders and returns, post and maintain price lists/product availability, maintain customer agreement information, and respond to sales inquiries that pertain to Microsoft volume licensing orders. The Microsoft Operations Specialist - Tier 2 role will also serve as a mentor to the Microsoft Operations Specialist - Tier 1 role. This position reports to the Manager of Microsoft Operations and is required to report to the SHI Somerset, NJ office location as determined by SHI management. **About Us** Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $14 billion global provider of IT solutions and services. Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. **But the heartbeat of SHI is our employees – all 6,000 of them.** If you join our team, you’ll enjoy: + Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S. + Continuous professional growth and leadership opportunities. + Health, wellness, and financial benefits to offer peace of mind to you and your family. + World-class facilities and the technology you need to thrive – in our offices or yours. **Responsibilities** _Include, but not limited to:_ + Understand Microsoft’s ordering policies and apply them to the different Microsoft Licensing programs + Process orders & credits for sales reps via SHI Internal systems and Microsoft portal + Post & confirm Microsoft volume licensing price sheets to internal sites for sales reps to reference + Create Microsoft volume licensing part numbers in SHI’s Enterprise Resource Planning (ERP) system + Create and update customer agreements in Customer Relationship Management (CRM) and Entitlement Management System (EMS) + Monitor team email alias and respond to inquiries + Provide guidance for SHI’s global sales force on Microsoft volume licensing, pricing, and processes + Update and maintain Microsoft resources on internal sites as licensing programs change + Maintain positive relationships with Microsoft’s Processing, Sales Account & Operational teams + Serve as a mentor to the Operations Specialist - Microsoft - Tier 1 + Answer complex requests from sales teams accurately and in a timely manner + Reviewing all Microsoft orders independently **Qualifications** + Completed Bachelor’s Degree OR relevant work experience + Functional understanding of POET Tool + Knowledge of Software Assurance renewal rule + Advanced knowledge of EA,EAS, MPSA, SelectPlus & SPLA ordering and licensing policies + Must possess 12 months of tenure on the team in Tier 1 position or 1 year Inside/Outside experience or Partner Sales Support experience + BA/BS Degree + Excellent documented performance **Required Skills** + Ability to handle large volume of orders and meet tight deadlines. + Ability to work in a fast-paced environment, while being flexible and adapting quickly to process changes + Ability to thrive in a team environment and also complete individual tasks + Excellent written and verbal communication skills + Ability to research & resolve problems + Organizational and time management skills + Ability to learn and use SHI’s internal systems + Ability to address a majority of inquiries sent to Microsoft Operations alias + Ability to serve as a mentor to other team members **Preferred Skills** + Basic understanding of Microsoft’s licensing programs + Experience with Microsoft Office tools such as Outlook, Word, Excel **Additional Information** + The estimated annual pay range for this position is $40,000 - $50,000. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending. + Equal Employment Opportunity – M/F/Disability/Protected Veteran Status Refer a friend to this job (https://careers-shi.icims.com/jobs/17118/microsoft-operations-specialist-ii/job?mode=apply&apply=yes&in\_iframe=1&hashed=-336032949) **Need help finding the right job?** We can recommend jobs specifically for you! **Job Locations** _US-NJ-Somerset_ **Requisition ID** _2024-17118_ **Approved Min (Total Target Comp)** _USD $40,000.00/Yr._ **Compensation Structure** _Flat Base_ **Category** _Presales/Post Sales Support_