Position Description

Provides computer hardware and software installation and support to end users throughout the hospital system.

Position Requirements

REQUIRED:
1. Two (2) years demonstrated work experience supporting personal computers and technology

2. One (1) year professional work experience supporting personal computer software and building computer hardware for enterprise.

3. Experience with standard operating systems and desktop applications (e.g., Microsoft Windows, Microsoft Office Professional)

4. Must possess excellent analytical skills.

5. Must possess excellent communications and customer service skills.

PREFERRED:
1. Associates Degree in Information Systems or other technical field

2. A+ certification or equivalent certifications

3. Two (2) or more years experience in professional environment supporting personal computer software, hardware build, installations, and end user support for enterprise or health care.

4. Excellent technical troubleshooting skills

5. Experience with standard enterprise information technologies (e.g., Microsoft Endpoint Products, System Center, Active Directory, Virtual Desktop, Mobile Device Management)

6. Experience working in technical support at healthcare facility

Service Area Overview