We have an outstanding career opportunity for a Mid Service Desk Support to join a leading Company located in the Quantico, VA surrounding area.
**US Citizenship is required.**
 **Candidate must possess an active Top Secret Security Clearance.**
Job Responsibilities:  Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email, and personnel requests for technical support. Documents, tracks, and monitors the problem to ensure a timely resolution. Ensures that all phases of help desk support are properly coordinated, monitored, logged, tracked, and resolved appropriately. These personnel serve as the first point of contact or troubleshooting hardware/software PC and printer problems.
Basic Hiring Criteria:Bachelor's degree or equivalent experience (1 year of education = 1.5 years of experience).Certifications in lieu of degree include but not limited to: CompTIA A+, CompTIA Network+, CompTIA Security+, Azure Fundamentals, AWS Cloud Practitioner.       Experience with Microsoft Infrastructure, virtualization, Atlassian, and Ivanti preferred.Minimum of 5 years' experience recommended. In absence of years of experience, certifications or past work may be used to show the level of experience needed to perform at this level.Familiarity with the use of software to track issues and customer interactions. Experience in-depth problem-solving solutions.