Job Summary:

The Sales Centre Lead is responsible for overseeing the day-to-day operations of the sales centre, ensuring that both internal teams and external partners work in alignment to drive sales goals, maintain high service levels, and optimize operational efficiency.

This role involves two key pillars of responsibility: internal interaction with country-based teams and the global team, and call center interaction with countries supervisors and management.

The Sales Centre Lead will be the key point of contact between these groups, ensuring smooth communication, problem-solving, and performance management to achieve revenue and margin goals contributing to the revenue growth for the Middle East and Africa organization.

Geographic scope is Middle East and Africa region.

Responsibilities:

Oversees a team of individual contributors and/or managers, providing guidance, coaching, and support to ensure the development of individual team members and the overall effectiveness of the sales efforts.

Develops targeted business plans and strategies, allocating resources effectively to achieve margin and sales goals.

Establishes professional relationships and builds credibility with key client executives to ensure ongoing profitable revenue growth for the organization.

Utilizes competitive intelligence for sales forecasting and account planning to influence customer buying decisions positively.

Develops budget plans and manages resource allocation based on market trends and data-driven sales forecasts.

Designs and manages sales incentive programs to motivate the sales team and reward high-performance individuals.

Gathers and analyzes customer feedback to improve products or services and enhance the overall customer experience.

Oversees the development of sales collateral, presentations, and materials while offering technical expertise to support the sales process.

Fosters talent development within the sales force and sponsors skill-building activities to increase overall sales team productivity and achievements.

Ensures that the sales team adheres to legal and ethical standards in all sales activities, including pricing, contracts, and customer interactions.

Education & Experience Recommended:

Graduate Degree in Sales, Marketing, Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.

Typically has 10+ years of job-related experience or 8-10 years of management experience, preferably in sales, business management, project management, or a related field.

Knowledge & Skills:

Business Development

Business Planning

Business To Business

Customer Relationship Management

Finance

Regional Sales

Sales and Strategy Management

Sales Process

Value Propositions

Driver's License

Cross-Org Skills:

Customer Centricity

Prioritization

Resilience

Team Management

Strategic Thinking

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