What you will do:

HeatWave is a fully-managed database service, powered by the integrated in-memory query accelerator. It is the only cloud-native database service that combines transactions, analytics, and machine learning services into HeatWave, delivering real-time, secure analytics without the complexity, latency, and cost of ETL duplication. It also includes HeatWave Lakehouse which allows users to query data stored in object storage in a variety of file formats. It is developed, managed, and supported by the MySQL team in Oracle. Join us to help further develop this amazing technology.

This cutting edge technology serves critical business needs, which is changing the way data transactions function, all over the world. You will make a technical impact on the world with the work you do.

Join a fun and flexible workplace where you’ll enhance your skills and build a solid professional foundation. As a Cloud Operations engineer for Oracle's Heatwave Service team you will contribute to an exciting team working on one of the hottest cloud services. You will use your skills to learn how to constantly deliver and improve on these tremendous cloud services. Operations work will include troubleshooting production issues and handling requests for upgrades, patches or modifications. When not working on operations you will be working on software engineering tasks such as review of incidents to drive  improvement of services, tools or runbooks to increase our reliability, scalability and reduce operational overhead through automation, training, documentation, service enhancement, or process. This position has the opportunity to leverage and learn the ins and outs of current cloud service architecture, deployment, monitoring and operational technologies. There are many useful and desirable skills which will be acquired if not already present. See below for the many cool and current technologies in play.  The ideal candidate has some of the many skills, but key is the motivation and ability to learn quickly as well as a passion for an excellent customer experience. Learn more at https://www.mysql.com/products/heatwave/

Desired skills include

Cloud specific skills which are not strictly limited to:

Familiarity with OCI or equivalent Cloud services (e.g.: IAM, Compute, Load Balancer, Object Storage, Health Monitor).

General skills for working in this operational role:

Basic understanding of serverless cloud architecture. Familiarity with MySQL database, SQL query interface, general database concepts. Experience with Python programming, bash scripting & Git. Basic Linux system administration knowledge and experience and familiarity with Linux troubleshooting and internals. Familiarity with Networking concepts, DevOps model. Work productively in a fast-paced, team-oriented Agile environment. Contribute to operational activities such as writing runbooks, troubleshooting, operations automation, and instrumentation for metrics and events. Good technical writing and communication skills. Engineers will need to be able to clearly write descriptions of operational issues and corrective actions for incidents. Experience with Agile methodology (Scrum or Kanban) Very strong analytical skills to identify problem root causes. Experience in collaborating with cross-functional teams like Development, QA, Product management, etc. Systematic problem-solving approach, combined with a strong sense of ownership and drive in resolving operations issues. Experience working under pressure to mitigate customer issues affecting service reliability, data integrity, and overall customer experience. Monitoring, management, analysis and troubleshooting of large-scale, distributed systems. BS/BE or MS/Mtech degree in Computer Science, Electrical/Hardware Engineering or related field. 2+ years experience delivering and operating large scale, highly available distributed systems. 2+ years of work experience as a software, site reliability or customer support engineer.

Career Level - IC2