At Chase, you will focus on business results by offering options and finding solutions to help our customers. The Call Center Customer Service Account Specialist's work is creative, exciting, and different every day. 

As a Customer Service Specialist in Retail, you will take approximately 80 – 120 inbound calls a day from checking and savings account customers. By building a strong rapport with your customer, you will be able to make an impact on the business. Your passion for customer service and inner competitiveness will allow you to excel in our fast-paced environment.

 This role is part of our commitment to supporting military families through our partnership with the Department of Defense. By focusing on military spouses, we aim to provide meaningful career opportunities to a community that often faces unique employment challenges due to frequent relocations and the demands of military life. This requirement aligns with the objectives of The Department of Defense Military Spouse Employment Partnership (MSEP) and the Spouse Education and Career Opportunities Program (SECO). MSEP connects military spouses with hundreds of partner employers who have committed to recruit, hire and promote and retain military spouses, and SECO provides education and career guidance to military spouses worldwide, and offers comprehensive resources and tools for all stages of their career progression. Our focus is on contributing positively to this community and fulfilling the Department of Defense’s mission.

 

Job responsibilities:

Work in a call center environment that requires 100% phone-based customer interaction. Demonstrate excellent communication, negotiation, and decision-making skills, while staying engaged with our customers. Communicate with customers in a metrics-driven environment. Navigate multiple technologies while demonstrating resiliency and extreme adaptability in a fast-paced environment. Take ownership of each customer interaction while treating them with respect and responding with empathy. Work both independently and in a team environment. Abide by all applicable regulatory and departmental practices and procedures.

Required qualifications, capabilities, and skills:

Must be a spouse of a currently serving member of the U.S. Army, Marine Corps, Navy, Air Force, or Space Force, including active, reserve, and National Guard components. Reside approximately within a 60-mile radius of the JPMC Center in the following cities: Philadelphia, PA - 15 S 52nd St, Philadelphia, PA 19139 Baltimore, MD - 2415 Liberty Heights Ave, Baltimore, MD 21215 Washington, DC - 2728 Marion Barry Ave SE, Washington, DC, 20020 Have a safe and noise-free work environment with no distractions in your residence. Minimum of 1 year of customer interaction or customer support experience required, either by phone or face-to-face. Minimum of 6 months computer experience required, utilizing multiple computer applications in a Windows-based environment. High school diploma or GED required.

Preferred qualifications, capabilities, and skills:

Ability to multitask using a computer and simultaneously provide customer support. Comfortable in a fast-paced, consistently changing environment. Previous experience working in a Hospitality, Restaurant, or Retail industry. Have a passion for helping people by solving problems, presenting, and explaining solutions.

Work schedule:

Candidates must be willing and able to work schedules during our operating hours (6:00am to 11:00pm), which may include evenings, weekends, and holidays. Specific schedule information will be provided by the Recruiter.

Training:

This position requires attendance at scheduled training sessions. Training hours may not coincide with your regular schedule.