Career Area:

Product Support

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Why you want this job and why it is awesome!

What it's like to work on the mine site

• Are you looking for work-life balance?
• Do you want to be part of a cutting-edge team that is at the forefront of changing the way mining is done?
• Do you love problem-solving and creating solutions for customers?

If you answered yes to the above, we would love to hear from you! We are hiring for multiple positions!

At Caterpillar, we value our people and are committed to providing challenging and fulfilling careers. Joining the Caterpillar technology team opens the door to a number of career opportunities that are not traditionally available in the mining sector.

We are seeking motivated and versatile individuals to join our team in Arizona, working with a key customer at their remote mine. This role’s roster will align with customers and may adjust based on which project you are currently focused on. As part of our onboarding process, you will go through a robust training program where you will learn all aspects of system operation, troubleshooting, and application of autonomy to a mining environment. Once you complete this training program, you will be well-positioned to support our customers in optimizing system performance.

This role provides the opportunity to work alongside the world’s leading mining companies. Autonomy is a sophisticated investment, and the customers that use it are equally cutting-edge. This position gives management exposure to entry-level positions, as mining companies look to Caterpillar's expertise to advise as best practices are implemented and new procedures are developed.

With a global company like Caterpillar, there are international opportunities available. MineStar® Command is utilized in three different continents and has support facilities all over the world. Training and operational experience are enriched by global site visits and international collaboration.

What you will do:
• Be a safety leader within Command for Hauling operations within the Mine Site.
• Implement and maximize Autonomous Haulage System performance.
• Work on projects to ensure continuous improvement for mining operations within MineStar®.
• Become a trusted advisor for the customer through close collaboration internally and externally.
• Support and advise autonomous haulage system Supervisors, Builders, Controllers and Pit Technicians in all aspects of MineStar® performance, including minimizing downtime.
• Provide technical support to MineStar® Command System on-board maintenance Supervisors and Technicians.
• Support hardware and software installation and configuration through establishing Quality Assurance and Quality Control processes.
• Measure, benchmark and report on MineStar® Command System performance, and suggest opportunities for improvements.
• Develop best practices and improve processes related to autonomous mining dispatch systems.
• Training program is tailored to the individual, which may include classroom training, on-the-job training and mentoring.
• Most MineStar Application Specialists work 7x7 day and night shift roster. Minestar Onboard Specialists work 7x7 day shift roster.

What Skills you will have:

Technical Excellence: Knowledge of mining technology products and various application methods; ability to develop and provide solutions to significant technical challenges.

Field Support: Knowledge of and experience with providing post-sales support; ability to support maintenance of hardware products.

Problem Solving: Knowledge of approaches, tools, and techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.

To be successful in this role, you will require the following attributes:
• Ready for a new challenge.
• Passionate about technology with some technical exposure.
• Excellent interpersonal skills.
• Strong analytical and problem-solving skills.
• Ability to multi-task and thrive in a fast-paced environment.
• Strong change management skills.
• Attention to detail.
• Mining experience.
• Customer relationship management.
• Data analytical.
• Problem solver.
• Exceptional time management.
• Ability to work autonomously as well as part of a complex team.
• Must be a self-starter with sound organization and prioritizing skills.

Top Candidates will also have:
• Degree in Mining Engineering, Mechanical Engineering, mining, or similar working background.
• Knowledge of mining technology products and product applications, including Fleet Management systems.

Additional Information:

The location is based near Phoenix, Arizona. Other alternative locations are Wickenburg, AZ, or Prescott, AZ. The successful candidate would drive to the site at the start of their shift, and then stay at customer-provided accommodation for the duration of their shift. After completing the shift, the employee would drive back to their home location for their rostered days off. The drive is approximately 2 hours from Phoenix and 1.5 hours from Wickenburg or Prescott.

Domestic relocation assistance is available.

Sponsorship is not available.

What you will get:

Our goal at Caterpillar is for you to have a rewarding career. Our teams are critical to the success of our customers who build a better world.

Here you earn more than just wage, because we value your performance, we offer a total rewards package that provides:

Competitive Base Salary

Annual incentive bonus plan*

Medical, dental, and vision coverage

Paid time off plan (Vacation, Holiday, Volunteer, Etc.)

401k savings plan

Health savings account (HSA)

Flexible spending accounts (FSAs)

Short and long-term disability coverage

Life Insurance

Paid parental leave

Healthy Lifestyle Programs

Employee Assistance Programs

Voluntary Benefits (Ex. Accident, Identity Theft Protection)

*Subject to annual eligibility and incentive plan guidelines.

Final details:

Please frequently check the email associated with your application, including the junk/spam folder, as this is the primary correspondence method. If you wish to know the status of your application – please use the candidate log-in on our career website as it will reflect any updates to your status.

For more information, visit caterpillar.com. To connect with us on social media, visit caterpillar.com/social-media

Relocation is available for this position.

Visa Sponsorship is not available for this position. This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as, H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S which can be found through our employment website at www.caterpillar.com/careers.

Posting Dates:

October 31, 2024 - November 4, 2024

Any offer of employment is conditioned upon the successful completion of a drug screen.   

EEO/AA Employer.  All qualified individuals - Including minorities, females, veterans and individuals with disabilities - are encouraged to apply.

Not ready to apply? Join our Talent Community.