Benefits Information Full-time employees will enjoy a competitive benefits package with options for you and your family including: • Paid Time Off • Paid Holidays • 401(k) Matching • Health Insurance • Vision Insurance • Life Insurance • Health Savings Account • Tuition Reimbursement • Employee Discount • Reduced Tuition Rates • Disability Insurance • Employee Assistance Program • 401(k) • Pet Insurance • Dental Insurance • Paid Training • Flexible Spending Account • The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. Equal Opportunity Employer Responsibilities Are you looking for a career you can feel good about? We hire only those that strive to do their best. By joining our family, you'll receive the honor and recognition that comes with working for the industry's global leader in evidenced based rehabilitation. Who We Are: GEO provides complementary, turnkey solutions for numerous government partners worldwide across a spectrum of diversified correctional and community reentry services. From the development of state-of-the-art facilities and the provision of management services and evidence-based rehabilitation to the post-release reintegration and supervision of individuals in the community, GEO offers fully diversified, cost-effective services that deliver enhanced quality and improved outcomes. Why Work for GEO: At GEO, we believe that diversity in our workforce and the inclusion of a variety of views, perspectives, and backgrounds are integral parts of our company's success. We believe that work is more than a place you go every day. It is about being inspired and motivated to achieve extraordinary things. Employee benefits play an important role in making The GEO Group a great place to work. At GEO, we believe in the three pillars of employee wellbeing: physical, emotional, and financial. With comprehensive benefits and competitive wages, we trust that you will find all the resources you need here to be successful. Summary This position performs standard and routine computer and office automation support to ensure personal computers, client workstations, network components and other automation equipment and devices operate correctly. Duties include identifying and resolving first-level problems or inquiries related to applications and software, automation systems for specific program areas, and performing regular maintenance on computer equipment, printers, and other devices. Primary Duties and Responsibilities Responds to general and routine problems with applications and software and client workstations, network components, office automation equipment and devices, and related systems and devices. Informs MIS Specialist of problems that cannot be quickly resolved. Maintains client workstations by regularly executing a variety of scans, defragmenting hard drives, and cleaning or replacing peripherals such as monitors, keyboard, and mouse. Delivers and installs new equipment or applications. Ensures equipment or application work appropriately. Responds to and maintains network or mainframe security requests based on the approval of the MIS Specialist. Assists in testing and implementing new applications and software, developing instructional guides, or providing user training. Assists users in the operation and application of equipment and network systems. Produces reports for the facility as needed. May develop or revise new forms and documents on the network system. Performs others duties as assigned. Qualifications Minimum Requirements High school diploma or equivalent. Specialized academic education in computer science or information systems is preferred. Associate’s degree in a computer-related field highly desirable. Demonstrated experience in supporting computers, networks, and applications is highly desirable. Proven problem-solving, analytical, and communication skills are required because troubleshooting and helping others are vital parts of the job. Ability to effectively communicate via paper, e-mail, phone, or in-person. Ability to write effectively and the ability to communicate technical concepts to end-users. Ability to work with computers and the necessary software typically used by the department. GEO Secured Services