You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

external MIS Specialist

MIS

Provide support and maintenance to existing management information systems (MIS)Generate and distribute management reports in accurate and timely mannerProvide recommendations to update current MIS to improve reporting efficiency and consistencyPerform data analysis for generating reports on periodic basisDevelop and support MIS system for performance management and internal communicationProvide strong reporting and analytical information support to management teamGenerate both periodic and ad hoc reports as neededParticipate in cross-functional meetings to resolve recurring MIS related issuesProvides analytical support for special projects

KEY COMPETENCIES:

Expert user of ExcelStrong problem solving and analytical skills.Ability to produce meaningful results from data.Experience in consolidating and analyzing data sources.Understanding of queuing theory and Call Centre mathematics.Excellent written and verbal communication skills.Superior collaborative working abilities.Attention to detail and in-depth planning, organizational and time management skills.Comfortable learning new applications quickly with minimal direction.Experience forecasting in call center environmentsTableau DeveloperExperienced user of VBA and/or TableauIEX/Nice user

ASSETS:

Experience in using large databases with complex relationships between tablesExperience in daily monitoring in a call center environmentStrong familiarity with Call Centre scheduling software such as IEX

Job Category:

Call Centre

Posting End Date:

27/03/2025