Refer to departmental "Scope of Service" and "Provision of Care" plans, as applicable, for description of primary age groups and populations served by this job for the respective HM entity.
HOUSTON METHODIST EXPERIENCE EXPECTATIONS
Provide personalized care and service by consistently demonstrating our I CARE values:INTEGRITY: We are honest and ethical in all we say and do.COMPASSION: We embrace the whole person including emotional, ethical, physical, and spiritual needs.ACCOUNTABILITY: We hold ourselves accountable for all our actions.RESPECT: We treat every individual as a person of worth, dignity, and value.EXCELLENCE: We strive to be the best at what we do and a model for others to emulate.Practices the Caring and Serving ModelDelivers personalized service using HM Service StandardsProvides for exceptional patient/customer experiences by following our Standards of Practice of always using Positive Language (AIDET, Managing Up, Key Words)Intentionally collaborates with other healthcare professionals involved in patients/customers or employees' experiential journeys to ensure strong communication, ease of access to information, and a seamless experience.Involves patients (customers) in shift/handoff reports by enabling their participation in their plan of care as applicable to the given jobDisplays cultural humility, diversity, equity and inclusion principlesActively supports the organization's vision, fulfills the mission and abides by the I CARE values Responsibilities PEOPLE ESSENTIAL FUNCTIONS
Provides our clients with a positive environment ensuring appropriate understanding of equipment and process for simulation.Maintains a positive relationship with clients, internal stakeholders, vendors, and cross-functional operations team by participating in problem definition and resolution for activities. Maintains customer confidence and protects operations by keeping information confidential.Conducts self in a manner that is congruent with cultural diversity, equity, and inclusion principles. Contributes recommendations for initiatives to improve department scores for employee engagement.
SERVICE ESSENTIAL FUNCTIONS
Prepares spaces and equipment for simulation activity. Assists with coordination of events to include simulation room assignments, equipment, and supply needs.Assists lab team transport and prep diverse simulation models such as cadavers, animals, and explanted tissue.Participates in set up; cleans up rooms for simulations scenarios or training to help with MITIE readiness.Helps with the inventory of equipment and supplies inbound and outbound shipments for department and clients.Under the direction of lab staff, assists in rooms that uses equipment such as Magnetic resonance imaging (MRI), Computed Tomography Scanner (CT), Artis Zeego, surgical robots, and surgical microscopes.
QUALITY/SAFETY ESSENTIAL FUNCTIONS
Maintains high standards in working with training models, including cadavers and animate models. Uses autonomy to stop the line and call for help if an issue arises with a client.Understands and complies with proper lab behavior and safety, including but not limited to, proper waste stream management, sharps handling, donning and doffing PPE. Monitors and alerts lab staff about lab occupants' compliance with lab policies and procedures.
FINANCE ESSENTIAL FUNCTIONS
Participates in maintaining inventories. Utilizes resources with cost effectiveness and value creation in mind. Contributes towards optimizing efficiency and other areas according to department specifications; provides recommendations to reduce expenses.Self-motivated to independently manage time effectively and prioritize daily tasks, assisting coworkers as needed.
GROWTH/INNOVATION ESSENTIAL FUNCTIONSTrains and learns about new equipment as it arrives in the MITIE simulation center.Improves operations by identifying trends and recommends useful actions.Seeks opportunities to identify self-development needs and takes appropriate action. Ensures own career discussions occur with appropriate management. Completes and updates the My Development Plan on an on-going basis.
This job description is not intended to be all-inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises. Qualifications EDUCATION
High School diploma or equivalent education (examples include: GED, verification of homeschool equivalency, partial or full completion of post-secondary education, etc.)
WORK EXPERIENCE
Two years of experience in a healthcare setting, e.g., Emergency Room, Clinic, Physician Office, Operating Room, Veterinary clinic, Simulation center; for internal applicants, one year experience at HM License/Certification LICENSES AND CERTIFICATIONS - REQUIRED
N/A
LICENSES AND CERTIFICATIONS - PREFERRED
BLS - Basic Life Support (AHA) ANDCMA - Certified Medical Assistant ORCPCA - Certified Patient Care Assistant OREmergency Technician, EMT or Paramedic KSA/ Supplemental Data KNOWLEDGE, SKILLS, AND ABILITIES
Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluationsSufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or securityAbility to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principlesDemonstrates ability to work independently with limited supervision, as well as on cross-functional and interprofessional teamsUnderstands guidelines for using chemicals, hazardous waste, and radiation exposureExcellent time management skills: ability to work effectively with multiple time critical prioritiesBasic knowledge of Microsoft Office, products including Outlook, Word, Excel and related applicationsBasic organizational skillsAbility to learn how to transport and or clean medical equipmentBasic knowledge of human anatomy, medical terminology, and medical proceduresAbility to handle high volume of training during peak seasonsAbility to lift, push and pull heavy objects, stand for extended periods of timeAbility to work extended shifts including early mornings, evenings, and weekends
SUPPLEMENTAL REQUIREMENTS
WORK ATTIRE
Uniform NoScrubs YesBusiness professional YesOther (department approved) No
ON-CALL*
*Note that employees may be required to be on-call during emergencies (ie. DIsaster, Severe Weather Events, etc) regardless of selection below.
On Call* No
TRAVEL**
**Travel specifications may vary by department**
May require travel within the Houston Metropolitan area NoMay require travel outside Houston Metropolitan area No Company Profile
Houston Methodist Academic Institute (formerly the Houston Methodist Research Institute) was formed in 2004 to rapidly and efficiently translate discoveries made in the laboratory and the clinic into new diagnostics, therapies, and treatments. The research institute was created to provide the infrastructure and support for these endeavors, and to house the technology and resources needed to make innovative breakthroughs in important areas of human disease. A 540,000 square foot building dedicated to research and clinical trials, the academic institute houses over 2,047 credentialed researchers conducting 1,470 ongoing clinical protocols.
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Houston Methodist is an Equal Opportunity Employer.
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