**Overview** CHI Memorial Hospital, now part of CommonSpirit Health formed between Catholic Health Initiatives (CHI) and Dignity Health, is once again the only hospital in the Chattanooga area to be named a Best Regional Hospital by U.S. News & World Report. We are proud to be the regional referral center of choice providing health care throughout Southeast Tennessee and North Georgia. **We offer the following benefits to support you and your family:** + On-site childcare with extended hours + Care@Work premium account for additional support with children, pets, dependent adults, and household needs + Employee Assistance Program (EAP) for you and your family + Paid Time Off (PTO) + Health/Dental/Vision Insurance + Flexible spending accounts + Voluntary Protection: Group Accident, Critical Illness, and Identify Theft + Adoption Assistance + Tuition Assistance for career growth and development + Matching 401(k) and 457(b) Retirement Programs + Wellness Program + Additional incentives for eligible full time day shift and night shift opportunities **Responsibilities** **Job Summary / Purpose** This job is responsible for planning, directing and evaluating care management / coordination services for the Memorial Health Care System (MHCS) and for providing strategic leadership in assessing, designing, developing and implementing programs and initiatives to form a comprehensive and cohesive model that provides access to care across the continuum of health care services, achieves financial performance targets under risk-based payment models, and demonstrates superior clinical outcomes, performance and services levels. **Essential Key Job Responsibilities** Work focuses on addressing/alleviating current gaps in care management programs/resources in the community, maximizing effective utilization of resources, enhancing overall patient outcomes/service satisfaction of all identified customer groups and generating a competitive advantage for MHCS. An incumbent works in close collaboration with the system leadership, physicians/providers and other regional departments/services lines in developing, redesigning and implementing a clinical support infrastructure for care management teams, programs and new models that maximize appropriate resource utilization, transition from acute care to community settings and overall clinical outcomes and meet the emerging demands of accountable care. Work also includes a high degree of interaction/collaboration with physician leadership, Work also includes: 1) developing/managing the operations/capital budgets for the assigned function; 2) developing/implementing/monitoring quality improvement initiatives to enhance/streamline current procedures/processes and take advantage of system-wide synergies; 3) establishing and ensuring that overall objectives relating to consistency of standards and customer service are achieved; 4) establishing effective mechanisms to support medical/social management related to utilization of resources across the care continuum; and 5) directly supervising subordinate management staff. Job duties require considerable knowledge of the specialized principles and practices related to health care management in order to evaluate and make viable recommendations for the improving health care delivery system(s) and enhancing organizational effectiveness and efficiency. Also requires knowledge of care/case management clinical operations and considerable management expertise relating to business planning, process improvement, budget administration and personnel management. Also requires a high degree of professionalism and an ability to interact with a variety of internal and external entities/individuals to significantly increase the visibility/viability of coordination of care initiatives relative to new accountable care/clinically integrated network models. **Qualifications** **Minimum Qualifications** **Required Education** _(for CHI Leadership Job Levels from Supervisor through President)_ Sys/Div/Mkt/Local Director – Required Bachelor’s Degree in related discipline; Master’s Degree strongly preferred **Required Education for Staff Job Levels** Click here to enter text. **Required Licensure and Certifications** Bachelor's degree in Healthcare Administration, [Business Administration, Nursing or related field, and six years of progressively responsible related work experience that demonstrates attainment of the requisite job knowledge/abilities, including three years in a management capacity. Master’s Degree preferred. **Required Minimum Knowledge, Skills and Abilities** ACM or CCM certification required and must be obtained within 2 years of hire. The ideal Director possesses a working knowledge of payer requirements, regulatory guidelines, DRG reimbursement methodology, nationally accepted criteria, and transitional care options. **PREFERRED Qualifications** Demonstrates proficiency in establishing good working relationships with physicians, and healthcare system associates. Demonstrates advanced skills in written and verbal communication and negotiation. The director must be skillful in interpreting and explaining the data used to monitor hospital resources. The director must have skills necessary to function independently and make decisions that promote the success of the department. **Pay Range** $44.62 - $64.69 /hour We are an equal opportunity/affirmative action employer.