White Plains Hospital Job Description

Title:  MLW Technician                                     Job Code:  500332

 

 

Department/Location:  Department of

Laboratories/MLW

 

FLSA Status:   Non-Exempt

 

 

Reports to:   Administrative Manager

Laboratory Outreach Services

 

 Position Summary                                                                                                                                                                              The MLW Technician unpacks, registers and receives specimens, preparing them for processioning, while locating and correcting any discrepancies, and ensuring that specimens are preserved properly before forwarding them to the appropriate laboratory section. Performs customer service related duties as assigned.

 

 

 Essential Functions and Responsibilities Includes the Following:                                                                                                                                                                              Understands and adheres to the WPH Performance Standards, Policies and Behaviors. Responsible to remove specimens from transport bags, verifies proper identifiers on all requisitions; and promptly follows-up on discrepancies or omissions on paperwork or specimens Responsible for entering ordered tests from outreach requisition into HIS to ensure that the ancillary laboratory departments receive appropriate testing orders; prioritize workload to ensure the timely processing of all specimens Responsible for labeling and dissemination of specimen to the proper laboratory department Demonstrate knowledge and use of client specific registration and accessioning procedures Responsible for answering all incoming outreach telephone calls and responding in order to resolve call in an accurate, efficient and timely manner Responsible for faxing laboratory results to physician offices as requested To ensure seamless communication between shifts, responsible for documentation of all outreach issues in the HIS for follow-up and resolution the next business day Responsible for STAT specimen pick-up at local physician office practices, as well as, dispatching contracted courier service Responsible sorting, compiling and delivery of laboratory reports to local physician office practices Demonstrates knowledge of department and hospital policies and procedures and their execution Completes job specific competency requirements Maintains a clean and organized work area - Demonstrate ability to maintain a safe environment and use universal precaution Ensures all client inquiries are responded to in a timely manner Performs all other related duties as assigned.  Education & Experience Requirements                                                                                                                                                                              High School graduate or GED equivalent required Ability to type 35 words per minute Previous experience in a healthcare environment preferred Medical terminology preferred Ability to use basic office equipment, basic computer skills, and knowledge of CTR computer terminals a plus

 

 Core Competencies                                                                                                                                                                             

Integrity to handle the confidential aspects of work Adaptability-ability to cooperate with others

Stress Tolerance-retains composure under stress

Must be able to communicate, converse and write in the English language Ability to effectively communicate with internal and external customers

 

Attention to Detail Organized Flexibility

Team Work

 

 Physical/Mental Demands/Requirements & Work Environment                                                                                                                                                                              Ability to remain in a stationary position for extended periods of time Ability to perform repetitive functions, and capable of concentrating for extended periods of time May be exposed to chemicals necessary to perform required tasks. Any hazardous chemicals the employee may be exposed to are listed in the hospital’s SDS (Safety Data Sheet) data base and may be accessed through the hospital’s Intranet site (Employee Tools/SDS Access). A copy of the SDS data base can also be found at the hospital switchboard, saved on a disc.  Primary Population Served                                                                                                                                                                              Check appropriate box(s) below: Neonatal (birth – 28 days) Patients with exceptional communication needs Infant (29 days – less than 1 year) Patients with developmental delays Pediatric (1 – 12 years) Patients at end of life Adolescent (13 – 17 years) Patients under isolation precautions Adult (18 – 64 years) Patients with cultural needs Geriatric (> 65 years) All populations Bariatric Patients with weight related comorbidities Non-patient care population

The responsibilities and tasks outlined in this job description are not exhaustive and may change as determined by the needs of White Plains Hospital.