MNS Field Technician Tinley Park, IL (http://maps.google.com/maps?q=18450+Crossing+Dr+Tinley+Park+IL+USA+60487) • IT Apply Job Type Full-time Description We are seeking ahighly motivated and customer-focused individualto join our team! In this role, you will engage directly with users through face-to-face interactions, delivering exceptional service and ensuring their needs are met with professionalism and enthusiasm. This engineering role involves on-site work at client locations, utilizing technical expertise to resolve issues promptly and address client tickets effectively Responsibilities + May start from office or home and commute to client sites. + On days when no on-site tickets are needed, client visits will be executed on a rotation + Responds to the customers with an analysis of their needs through qualifying questions over the phone and may use remote applications to diagnose the needs. + Uses and adds to a knowledge center for customer calls in ConnectWise. + Communicates and works as a team with Tier II and Tier III to solve a customer’s issues. + Uses logic and knowledge to solve complex and simplex customer problems. + Routinely uses computer and network knowledge to trouble shoot and find the best solution for the customers workflow needs. + Consistently reviews and prioritizes tickets and workload. + Works with Team Leads and dispatchers on scheduled calls and on-site work. + Documents calls and resolutions to ensure continuity throughout the team. + Encourages and builds positive relationships and communicates effectively with all co-workers, outside customers and possibly vendors. + Performs additional duties as assigned. Requirements + Bachelor's degree or related experience in Computer Information Systems/MIS or other business-related field + Previous experience working in the IT field preferred + Strong problem-solving skills + Ability to work in a physical office + Ability to travel to client sites + Valid driver’s licenses + Experience with Networking and Servers + Must possess solid analytical, communication and technology skills + Ability to multi-task with a strong attention to detail + Must maintain confidentiality of information + Excellent organizational and customer service skills + Must be a self-motivated individual with a willingness to work well with others on a regular basis + Ability to climb stairs and ladder + Must be able to work in confined spaces such as but not limited to server closets, under desks, etc. + Must be able to lift up to 50 lbs. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individual with disabilities to perform the essential functions. While performing the duties of this job, the employee uses his/her hands to finger, handle or feel objects, controls; reach with hands and arms; stop, kneel, or crouch; talk or hear; The employee uses computer, copier, faxing and telephone equipment. The employee must be able to walk for short periods of time and sit and stand for long periods of time. Benefits GROUP HEALTH INSURANCE: After a 30-day waiting period, full-time employees (who work at least 30 hours per week) and their dependents, are eligible to enroll in health benefits through BlueCross BlueShield of Illinois (BCBSIL). Health options include a choice of 2 PPO plans, a High Deductible Health plan and a HMO. In addition, Dental benefits are available as well as a Vision PPO plan utilizing the EyeMed network. Proven also offers voluntary worksite benefits including critical illness and accident coverage, short-term disability insurance, supplemental life and pet insurance. EMPLOYER PROVIDED LIFE/AD&D INSURANCE: After a 30-day waiting period, Proven IT provides a flat $25,000 Life Insurance benefit, administered by BlueCross BlueShield, to all full-time employees (who work at least 30 hours per week). Accidental Death & Dismemberment (AD&D) benefit payments are determined based on the type of loss incurred and are payable up to the full Life Insurance benefit amount. Life and AD&D Insurance coverage amounts are reduced at ages 65, 70 and 75. EMPLOYER PROVIDED LTD:Long-Term Disability (LTD) insurance is an employer-provided benefit and provides protection from loss of income in the event that an employee is unable to work due to illness, injury, or accident for a long period of time. The elimination period is 90-days, and the maximum benefit is 60% of covered payroll up to $6000/month. This benefit is paid entirely by Proven IT and has no cost to the employee. EMPLOYEE ASSISTANCE PROGRAM:All employees may utilize the Disability Resource Services through BlueCross BlueShield of Illinois to assist themselves and their immediate family with convenient resources to help address emotional, legal and financial issues. Telephonic counseling and web-based services are available as well as a limited number of geographically accessible face-to-face sessions. 401K PLAN:All employees are eligible after 120 days of service to contribute on either a pre-tax or post-tax (Roth) basis to the 401K plan, administered by Principal Financial Services. Proven offers an employer match equal to 100% of the first 3% of deferrals plus 50% of the next 2% of deferrals. FINANCIAL ADVISORY SERVICES: Proven IT partners with Merrill Lynch to offer financial advisement to all employees. Merrill Lynch financial advisors are available to assist employees at no cost, with their 401k and retirement questions. PERMISSIVE TIME OFF POLICY:Proven provides a competitive paid time off policy for all full-time regular employees after a 90-day waiting period. Proven IT empowers their employees to work with their managers and team to coordinate all time off. Managers may impose a limit to requests for time off based on performance and tenure. PARENTAL LEAVE:Proven IT offers a generous parental leave policy for new parents. After 24-months of employment, Proven provides full-time regular employees with 90-days of paid Maternity leave and 10-days of paid Paternity leave. Employees with less than 24-months of service may take the same amount of unpaid time off. FITNESS CENTER: Proven IT offers a free on-site fitness center at the Tinley Park headquarters office location to all employees from 5:00am to 8:00pm Monday through Friday. Employees utilize the gym equipment at their own risk. Additional Compensation: This position has the potential to earn a bonus based on the achievement of key performance indicators. Salary Description $50,000 - 60,000 per year