Manulife is a leading international financial services group serving over 33 million customers across the globe. We are hard at work to transform our organization into a digital, customer-centric market leader – evolving our customer interactions into innovative, elegant, and highly functional digital experiences delivering high value.

The barrier to the financial services industry can be complex but it doesn’t have to be; our mission is to simplify financial services by making decisions easier and lives better.

The role:

Our Product Design team is looking for an experienced Mobile Design Lead. This is a hybrid role that requires you to be in office 3 days a week.

In this role, you will help to further develop our mobile practice balancing strategy and craft, while nurturing talent and guiding the work and designing alongside a tight team of Product Designers.You are curious by nature, have a keen creative eye and believe that the details matter. You have successfully led designers in honing their craft and collaborated with product and engineering teams to meet delivery timelines.We work in the open, encourage transparency, and are committed to working together to deliver user-driven experiences. We're excited to grow with talented, ambitious individuals who are passionate about making a positive difference in the lives of Canadians. If you're ready to take on new challenges and be part of something meaningful, we want to hear from you!

You’ll be:

Leading and growing the team

· Leading, mentoring and growing a team of Product Designers

· Acting as a leader within the Human Centered Design team, promoting a customer-centric vision and advancing our Product Design practice and culture alongside your peers

· Determining metrics of success

· Hiring for open roles

Managing projects

· Partnering with Product and Engineering to define and balance product and user needs

· Oversee end-to-end coordination between Mobile Product Design team and stakeholders

· Consistently communicating with cross-functional teams to ensure cohesive design implementation

· Working in an agile environment for quick prototype-test-iterate cycles

Enhancing and expanding our design system

· Contributing to and managing our mobile UI library and design system

· Accountable for consistent mobile iOS and Android app experience

· Being a partner to our Global DS team to share and align across geographies

Supporting design work

· Leading ideation sessions and design reviews

· Creating usability test plans

· Acting in the role of IC when needed

You are:

· Committed to quality – Strive to deliver best-in-class, compelling user experiences.

· Confident – Gracefully defend your design decisions with strong, expert opinions.

· Data-driven & user-focused: Back your work with research and challenge opinion-driven decisions.

· Deeply empathetic – Balance user interests with business goals.

· A realistic visionary – Think big while balancing scope, limitations, and future possibilities.

· Own your craft– Passionate about solving core product problems and owning all aspects of UX/UI.

· A strong communicator – Translate work into a language that can be understood across audiences.

· A self-starter – You don’t wait for instructions. You assess the situation, take charge and make things happen.

· People first – Elevate your team allowing them to shine fostering growth with no ego.

We’re looking for:

· Experience leading Product Designers at varying skill levels

· 4+ years of hands-on product design experience with Figma expertise

· Deep understanding of the end-to-end digital product design process, including user validation, user flows, content modeling, wireframing, prototyping, user testing, and high-fidelity visuals

· Demonstrated experience collaborating with Product, Engineering, Research and Content teams within Agile methodology

· Experience working with mobile UI Kits (iOS + Material, React Native)

· Portfolio of your work

Nice to haves:

· Experience with Jira

· Design system experience

· Familiarity with accessibility best practices

#LI-hybrid

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Primary Location

Toronto, Ontario

Working Arrangement

Hybrid

Salary range is expected to be between

$71,925.00 CAD - $119,875.00 CAD

If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.