Description We are offering a contract-to-hire employment opportunity for a Mobile Device Support Analyst in the manufacturing industry, based in Novi, Michigan. In this role, you will be tasked with overseeing our enterprise mobility solutions, managing mobile devices, and supporting end users. You'll also liaise with third-party vendors and ensure lifecycle management of various devices. Responsibilities: • Oversee the management of mobile devices using tools such as AirWatch, Intune, and SOTI • Manage VoIP systems cloud and on prem • Interface with third-party vendor support as necessary, and oversee the purchase and renewal of licenses for related equipment and services • Provide end-user support for mobile devices and troubleshoot any issues • Oversee the lifecycle management of various devices, including cellphones, handheld scanners, tablets, and desk phones • Manage the procurement, setup, upgrading, troubleshooting, replacement, and retiring of devices • Conduct audits of device configuration to ensure optimal performance • Handle the lifecycle management of our VoIP system, including procurement and upgrading of desk phones • Respond to helpdesk tickets, emails, and walk-ups to provide support to end users • Create and maintain technical documentation and manuals for reference • Travel to other sites as required to perform evaluations of systems. Requirements • Minimum of 3 years' experience in a Mobile Device Support Analyst role or similar • Proficient in supporting Apple, iOS, and Android devices • Hands-on experience with Mobile Device Management • Familiarity with Intune and AirWatch or SOTI • Experience in supporting a manufacturing environment • Experience with VoIP System • Excellent problem-solving and analytical skills • Strong written and verbal communication skills • Ability to work in a fast-paced, dynamic environment • Bachelor's degree in Computer Science or related field is preferred but not required • Ability to work collaboratively in a team environment • Strong commitment to customer service and quality • Proven ability to manage multiple tasks and adjust to changing priorities. Technology Doesn't Change the World, People Do.® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .