We are seeking a Mobile Phone Services Manager to join our team! This could be a phenomenal opportunity to consider. Aon is in the business of better decisions. At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed. What the day will look like The person in this role is a service owner role accountable for ensuring operational areas are delivering services and tactical strategic processes for Mobility globally, with a focus on carriers for North America. Provides high level professional assistance to teams who support software, hardware, and carrier services for colleagues and executives directly. Collaborates and has a consulting role with other related operational tasks with Regional Leads, supporting process standardization, and contract changes with carriers within the regions. Works closely with Service Management, Operations, Global Spend Management and Finance leads for Mobility, covering contract renewals, cost of service and accruals. Manages the relationship with Telecom expense management provider for Mobility. Strives to achieve the highest level of customer centric service while supporting and developing corporate and BYOS mobility services. Meet monthly and additional where required with Regional Leads assisting with mobility matters and ensuring asset and cost reporting is provided. Manages the telecom expense management provider relationship and meets monthly or additional as required reviewing Service Report. Contract renewals oversight and guidance for regionals, identifying services without an MSA. Mobility service support issues and customer concerns. Reporting mobile services dashboard to leaders. Instruction design and maintaining workflows. Monitoring quarterly terminations MACD activity. Budgeting and forecasting – Accruals, monthly analysis. Evaluating data and process standardization with the asset managers Reporting consolidation service views with regional Asset managers and Regional leads. Mobility services and devices in ServiceNow with Asset managers. Mobility standards and consent form global consolidation and standardization. Vendor consolidation optimization. Financial modeling and identify financial coding changes required for mobile services. Contributes toward determining root cause of systemic issues. Evaluates, tests and supports implementation for technology related changes and incidents with operational team. Defines documentation for regular health checks on applications and hardware with engineering app owners for colleagues. Maintains the availability of a platform/business application in coordination with product teams and engineering. Responsibility for ensuring close working relationships is established and maintained within Aon Business Services and client solution teams as required. Skills and Experience that will lead to success. 3 or more years of demonstrated experience and thorough understanding of mobility platforms and telecommunication services management preferably in a large global company. Experience in high level customer/client support management, providing good interpersonal skills to communicate technical and non-technical instructions. Exceptional understanding of vendor management in respect to mobile phone services. Experience in ITIL concepts, processes, and tools. Flexibility to work hours within varied time zones and countries Demonstrated analytical skills and ability to correlate issues. Solid ability to effectively speak with clients, colleagues, and teams. Participate, contribute, and promote engaging behaviors. How we support our colleagues In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognize that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working! Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued. Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace. Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status. People with criminal histories are encouraged to apply. We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email ReasonableAccommodations@Aon.com For positions in San Francisco and Los Angeles, we will consider for employment qualified applicants with arrest and conviction record in accordance with local Fair Chance ordinances. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Pay Transparency Laws: The salary range for this position (intended for U.S. applicants) is $100,000 - $120,000 annually. The actual salary will vary based on applicant’s education, experience, skills, and abilities, as well as internal equity and alignment with market data. The salary may also be adjusted based on applicant’s geographic location. Aon offers a comprehensive package of benefits for full-time and regular part-time colleagues, including, but not limited to: a 401(k) savings plan with employer contributions; an employee stock purchase plan; consideration for long-term incentive awards at Aon’s discretion; medical, dental and vision insurance, various types of leaves of absence, paid time off, including 12 paid holidays throughout the calendar year, 15 days of paid vacation per year, paid sick leave as provided under state and local paid sick leave laws, short-term disability and optional long-term disability, health savings account, health care and dependent care reimbursement accounts, employee and dependent life insurance and supplemental life and AD&D insurance; optional personal insurance policies, adoption assistance, tuition assistance, commuter benefits, and an employee assistance program that includes free counseling sessions. Eligibility for benefits is governed by the applicable plan documents and policies. #LI-KH1 2552336