**Work Location:** Mount Laurel, New Jersey, United States of America **Hours:** 40 **Pay Details:** $87,000 - $151,000 USD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role. **Line of Business:** Technology Solutions **Job Description:** Information Technology Solutions ("ITS") is part of the TD Bank Group, one of Canada's largest financial institutions. ITS designs, delivers and maintains available, adaptable, secure, and cost-effective infrastructure-based technology services to TD and supports the bank’s vision and strategy to be the best-run, most integrated, customer-focused, financial institution in areas where the Bank competes. The Employee Enablement – Enterprise Mobility team within ITS is responsible for delivering mobile device solutions and capabilities in support of Enterprise employees. The Mobility Engineer is responsible for the management, support and operations of TD Corporate Liable and Bring Your Own Device (BYOD) solutions. In this role, the successful candidate be a part of the technical engineers providing support and maintenance of end user support, critical IT infrastructure, designing and deploying new capabilities and ensuring overall infrastructure stability. The Engineer is responsible for the management, support and operations of TD Corporate Liable and Bring Your Own Device (BYOD) solutions. In this role, the successful candidate be a part of the technical engineers providing support and maintenance of end user support, critical IT infrastructure, designing and deploying new capabilities and ensuring overall infrastructure stability. Mobility accountabilities: + Day to day operations and management of mobile platform and technologies (Samsung S23&24, Pixel8&9, iPads, Android and iOS) + Escalated 3rd level support for Movius (voice/SMS recording platform)Escalated support for all Mobility services and vendor engagement to implement solutions in timely manner + Root Cause Analysis for problems escalated + Lower environment configuration and testing for Prod implementations + Change records to support business, currency, security and ongoing product improvement. + Support for Corp Android and Corp iPad within UEM/BES + Documentation review and creation for Changes. + Address P3/P4 Incidents as needed for escalation + Intune support business, currency, security and ongoing upkeep + Mentor and assist device focused staff as required. + Work with BlackBerry and Microsoft vendors on: + Ticket/case creation and follow up in relation to support issues encountered as needed + Escalated assistance for regional support teams with the following: + any end user incidents + advice and consultation on support + Assist Management with any special requests / mobility initiatives. + Provide ongoing testing on all hardware for new OS version (iOS and Android OS version updates), new software (ie Blackberry Dynamics) and new hardware standards and certifications. + Support a work environment that promotes exceptional customer service, quality and innovation + Maintain currency of infrastructure components + Coordination with other support teams as needed + Participate in the development of the platform roadmap to enhance existing offerings and improve overall end-user experience + Ensure the consistency and maintainability of existing solutions by creating, maintaining, and enforcing standards + Assist Mobility Infrastructure team with validations and ad-hoc assistance as needed by Mobility end user support + Assessing new requests for custom-built apps and enabling existing public apps + Collaborating with Technology teams and control partners to assess solutions, test and release newapps + Ensuring the TD Apps platform is kept up-to-date with security certificates working with CDN mobile S/W engineering team + Reporting on app download volumes and top app usageMaintaining and evolving self-serve support guides to assist colleagues with typical problems + Investigating and responding to user problem requests not solved by self-service guides + Developing a roadmap of New and Updates to existing mobile apps + Maintaining access groups for Internal and External Testing TD Apps instances + Assisting with creation of access management and app publishing standards + Triaging and responding to ad-hoc requests + Engaging platform vendor support where needed **Depth & Scope:** + Expert knowledge of specific domain or range of engineering frameworks, technology, tools, processes and procedures, as well as organization issues + Expert knowledge of TD applications, systems, networks, innovation, design activities, best practices, business/organization, Bank standards, and may fulfill a governance role + Expert knowledge and experience in own discipline; integrates knowledge of business and functional priorities + Acts as a key contributor in a complex and critical environment + May provide leadership to teams or projects; shares expertise + Applies in-depth skills and broad knowledge of the business to address complex problems and non-standard situations **Education & Experience:** + Bachelor's or Graduate degree + Strong academic background (e.g., computer science, engineering) + 7 + years relevant experience **Preferred Qualifications** **• In depth understanding of Mobile OS and mobile device management, Android and iOS/ipadOS** **• Excellent knowledge of Microsoft Intune endpoint management service** **• Experience with designing and implementing mobile endpoint use cases: ie. user assigned, kiosk managed, BYOD, company issued mobile devices** **• Experience with mobile device and application security policy management and development** **• Knowledge of SDK's for applications** **• Experience with app configuration policies** **• Expert knowledge of mobile zero trust principles and security measures for mobile OS** **• Knowledge of Microsoft Azure services and platform** **• Extensive experience with more than one mobile management platforms** **• In depth knowledge of mobile VPN services with deployment experience** **• Expert knowledge of mobile security** **• Extensive experience with mobile device and application management via other industry standards Endpoint management services** **• Ability to repair/rebuild UEM and BES servers** **• Excellent troubleshooting skills and Blackberry design knowledge, and ability to participate with design questions.** **• Working understanding of network, DNS, email data flow.** **• Critical thinker with ability to work as a team member and independent work assignments.** **• Ability to UEM/BEMS log files to identify application issues.** **• Windows Server working understanding and Windows OS knowledge.** **Physical Requirements:** Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100% + Domestic Travel – Occasional + International Travel – Never + Performing sedentary work – Continuous + Performing multiple tasks – Continuous + Operating standard office equipment - Continuous + Responding quickly to sounds – Occasional + Sitting – Continuous + Standing – Occasional + Walking – Occasional + Moving safely in confined spaces – Occasional + Lifting/Carrying (under 25 lbs.) – Occasional + Lifting/Carrying (over 25 lbs.) – Never + Squatting – Occasional + Bending – Occasional + Kneeling – Never + Crawling – Never + Climbing – Never + Reaching overhead – Never + Reaching forward – Occasional + Pushing – Never + Pulling – Never + Twisting – Never + Concentrating for long periods of time – Continuous + Applying common sense to deal with problems involving standardized situations – Continuous + Reading, writing and comprehending instructions – Continuous + Adding, subtracting, multiplying and dividing – Continuous The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes. **Who We Are:** TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues. TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you. **Our Total Rewards Package** Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn more (http://hrportal.ehr.com/tdtotalrewards) **Additional Information:** We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home. **Colleague Development** If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals. **Training & Onboarding** We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role. **Interview Process** We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call. **Accommodation** If you are an applicant with a disability and need accommodations to complete the application process, email the TD Bank US Workplace Accommodations Program at USWAPTDO@td.com . Include your full name, best way to reach you, and the accommodation needed to assist you with the application process. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Federal law prohibits job discrimination based on race, color, sex, sexual orientation, gender identity, national origin, religion, age, equal pay, disability and genetic information.