Job Description:

DXC Technology (NYSE: DXC) helps global companies run their mission critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid clouds. With decades of driving innovation, the world’s largest companies trust DXC to deploy our enterprise technology stack to deliver new levels of performance, competitiveness and customer experiences. Learn more about the DXC story and our focus on people, customers and operational execution at www.dxc.technology.

Essential Job Functions: 

Manage the delivery of assigned client accounts, ensuring services are provided as per contractual obligations and service levels are met or exceededWork closely with Technical Account Manager and Delivery Leads to ensure efficient account operationsCultivate and maintain relationships with clients to understand their needs and goalsInterface with client for strategic planning and reportingCollaborate with leadership to define and track key performance metricsStay informed about industry trends and assess how they impact account strategiesAddress and resolve account-related issues and escalate as necessaryProvide regular status updates on account performance to internal and external stakeholdersDirect technical teams in the delivery of dispatch, depot, and project requests from client

Basic Qualifications

Bachelors degree in relevant field or equivalent combination of education and experience5+ years of relevant work experience in industry, with minimum of 3+ years in a similar roleProven experience in account deliveryProficiencies in strategic planning, client relationship management, and team leadershipContinuous learner that stays abreast with industry knowledge and technology3+ years leading and managing dispatch, depot, and project teamsThis role is onsite in Miami, Florida

Technical Qualifications

5+ years of relevant work experience leading implementation and delivery of global End User service delivery model, including operations of deskside support, remote support, depot management and services, global dispatch support5+ years of relevant work experience leading ITSM integrations and updates to support, measure, and optimize end user services, depot services, and projects

Performance Metrics

Support revenue, margin and cost objectives for the accountContract compliance (SLAs, audits, risks, service governanceProductivity (LPI, right shoring, automation, lean, adherence to DXC standards)Operational Excellence (billability, utilization, rotation, compliance, risk governance)Employee engagement (skills development, trainings, certifications, succession planning)

If you are an applicant from the United States, Guam, or Puerto Rico

DXC Technology is an Equal Opportunity/Affirmative Action employer. All qualified candidates will receive consideration for employment without regard to disability, protected veteran status, race, color, religious creed, national origin, citizenship, marital status, sex, sexual orientation/gender identity, age or genetic information. DXC's commitment to diversity and inclusive selection practices includes ensuring qualified long-term unemployed job seekers receive equal consideration for employment. View postings below.

We participate in E-Verify. In addition to the posters already identified, DXC provides access to prospective employees for the Federal Minimum Wage Poster, Federal Polygraph Protection Act Poster as well as any state or locality specific applicant posters. To access the postings in the link below, select your state to view all applicable federal, state and locality postings. Postings are available in English, and in Spanish, where required. View postings below.

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Please note: DXC will respond only to requests for accommodations due to a disability.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.