Overview Provides application administration support for all mortgage division systems including the mortgage Loan Origination System (LOS). Responsible for all technical issues and integration of data to LOS. Identify, research, test, and implement technology-based solutions for mortgage origination, processing, delivery and servicing. Responsibilities apply to mortgage owned and mortgage critical systems (which are owned by other corporate partners). Key Responsibilities Manages System administration for Ice Mortgage Technology, Encompass. Manages mortgage owned application actions including identifying optimal usage; test upgrades/releases/patches; configurations/customizations; business rules; system workflows. Provides data queries as requested and provides reports as requested (unless otherwise created/supported by Management Reporting). Recommends and implements new software for mortgage team to aid in cost reduction and efficiency improvements. Supports direct users on mortgage owned applications including primary contact; application submission issues, training, and, communications. Collaborates with corporate partners on interfaces from LOS to other systems including FIS IBS, general ledger, Freddie Mac systems, mortgage insurance vendors, and, appraisal vendors. Responsible for system upgrades/releases/patches. Provides feedback to corporate partners on mortgage utilized network/system performance. Collaborates with corporate partners on applications not owned by mortgage (but are critical to mortgage activity). Assists with group and one on one training in all areas of the LOS. Responsible for system related workflows, job aids and procedures. Functions as the key resource for LOS and mortgage system related issues. Provides support on technical issues within the LOS and other mortgage related systems. Lead system related projects. Ensure all interfaces are functioning properly. Responsible for system changes requested by management. Job Requirements 3 - 5 years’ experience in Mortgage as an Encompass Administrator, preferably certified. High level knowledge of the loan origination process. Competent in the use of Freddie Mac’s LP and Fannie Mae’s DU automated underwriting systems. Innovative problem solver. Requires ability to effectively research, analyze and solve problems independently. Excellent PC skills including Microsoft Office applications. Must possess strong attention to detail and be able to function in a fast-paced environment with demonstrated ability to balance multiple priorities. Ability to effectively communicate verbally and written accurate technical information. Demonstrate flexibility in adapting to continual change. Come as you are. Our culture embraces diversity, equity, & inclusion; one where everyone feels valued and heard. For more information on JFG's culture and diversity efforts, including our employee resource groups, please visit the Diversity section of our career website.