CTG is seeking to fill a Mortgage Closing Specialist I opening for our client in Cheektowaga, NY. **Location:** Cheektowaga, NY **Duration:** 12 months **Overview:** The Mortgage Closing Specialist I will serve as a key liaison in the process of gathering and submitting necessary loan information for Closing Disclosure (CD) issuance. This role will collaborate with various internal and external parties to meet target close dates, ensuring the timely and accurate submission of data, including homeowner, tax, fee, payoff, and third-party invoices. The ideal candidate will be able to manage a pipeline of tasks while ensuring compliance with all regulatory standards and internal controls. **Primary Responsibilities:** + Assign and review pipeline reporting for title reviewers, ensuring all necessary documentation is collected and reviewed. + Maintain effective communication with customers, brokers, settlement agents, loan officers, and other internal departments to ensure a seamless closing process. + Collaborate with internal departments and external organizations to gather necessary closing documentation, such as payoffs, subordination agreements, title, tax, and homeowners/flood insurance details. + Conduct thorough reviews of loan files to ensure compliance with state and federal guidelines and regulations. + Obtain verbal verification of employment for all income-qualified borrowers. + Track rate lock expirations, document expirations, and work proactively to resolve any potential issues. + Ensure that all documentation required for CD issuance is complete, accurate, and timely. + Coordinate with settlement agents to obtain fees and contact information for CD purposes. + Monitor closing dates to ensure timelines are being met and update stakeholders if there are any changes. + Adhere to operational and compliance controls to ensure the closing process is in line with company policies and regulatory standards. + Support diversity and reflect the M&T Bank brand in interactions with all stakeholders. + Complete other related duties as assigned. **Scope of Responsibilities:** + Work closely with internal teams (loan officers, post-closing, mortgage servicing, etc.) and external parties (borrowers, brokers, settlement agents) to ensure the accuracy and timeliness of the closing process. **Supervisory/Managerial Responsibilities:** + This position has no direct supervisory responsibilities. **Education and Experience Required:** + **Associates degree** or a minimum of **1 year of prior business experience** , or in lieu of a degree, a **combined 3 years of higher education and/or work experience** , including at least 1 year of business or customer service experience in a closing or mortgage-related role. + Strong **PC skills** , with proficiency in spreadsheet, word processing, and email software. + Ability to make sound decisions based on available information. + Flexibility to work within a dynamic, fast-paced mortgage environment. + Ability to adapt to new policies and procedures to improve processes and workflow. + Ability to manage time effectively and meet deadlines in a high-pressure environment. + Strong **verbal and written communication skills** . + **Attention to detail** and excellent **organizational skills** . + Ability to prioritize tasks and work independently. + Strong work ethic and **reliability** . **Education and Experience Preferred:** + Previous experience in **mortgage closing** at a lender, title company, or settlement agent's office. + Knowledge of **mortgage software systems** and related tools. + Familiarity with **TRID (TILA-RESPA Integrated Disclosure)** requirements. + Solid understanding of **investor, product, and compliance requirements** in the mortgage industry. + Experience with **system testing** is beneficial, but not mandatory. **Skill Set Requirements:** + Closers with experience preparing **residential Closing Disclosures** (not commercial). + Knowledge of **TRID requirements** . + Prior experience with **system testing** is beneficial, but not mandatory. Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required. CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services for this role. **To Apply:** To be considered, please apply directly to this requisition using the link provided. For additional information, please contact the Recruiter Emily Drew at Emily.Drew @ctg.com . Kindly forward this to any other interested parties. Thank you! **About CTG** CTG, a Cegeka company, is at the forefront of digital transformation, providing IT and business solutions that accelerate project momentum and deliver desired value. Over nearly 60 years, we have earned a reputation as a faster and more reliable, results-driven partner. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. CTG leverages the expertise of over 9,000 team members in 19 countries to provide innovative solutions. Together, we operate across the Americas, Europe, and India, working in close cooperation with over 3,000 clients in many of today's highest-growth industries. For more information, visit www.ctg.com . Our culture is a direct result of the people who work at CTG, the values we hold, and the actions we take. In other words, our people define our culture. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. Part of our mission is to cultivate a workplace that attracts and develops the best people, reflected by our recognition as a Great Place to Work Certified™ company across many of our global operations. CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws. CTG is an Equal Opportunity and Affirmative Action Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. Our Affirmative Action program serves to promote occupational equality and diversity through good faith efforts. CTG is fully committed to promoting employment opportunities for members of protected classes.