Responsibilities include, but are not limited to: Communicate daily with borrowers who are delinquent on loan payments, generally by incoming and outgoing telephone conversations but also by letters and email. Document efforts - results in the collection notepad system. Process incoming and outgoing documents related to collection and loss mitigation efforts. Update telephone numbers, address and related information as warranted to the core system. Explore alternative means to assist customer in bringing the loan current (e.g., Forbearance plans, Repayment plans, Modification, etc. and refer borrower to the Loss Mitigation Department as warranted. Trouble shoot to resolve customer issues. Develop and maintain effective working relationships with attorneys, insurance agents and realtors as well as internal departments (e.g., Customer Service, Escrow, Payment processing, Post-closing, Documentation, Valley branches, HLCs, etc.). Maintain full compliance with all Regulatory and GSE requirements as well as the Bank's policies and procedures.