Location: Daytona Beach, Florida, 32114, United States Placement: Contract to Hire Duration: 520 hours (will be extended depending on the performance) Work Set-up: Hybrid 2-day RTO (Trainings will be facilitated on-site) Salary Rate: $17/hour Key Responsibilities: + Manage approximately 35-45 inbound calls per day, with call durations averaging 11-14 minutes, while remaining adaptable to fluctuations in call volume. + Address insurance servicing inquiries from borrowers, insurance agents, and financial institutions, predominantly focusing on homeowners' insurance. + Respond to inquiries primarily related to payment and coverage questions with accuracy and efficiency. + Utilize multiple systems to conduct research, document phone calls, and provide timely resolutions to customer inquiries. + Consistently meet internal and external standards while ensuring quick and precise responses to all inquiries. + Exhibit strong problem-solving skills and the ability to resolve issues professionally and effectively. Qualification: + Strong communication skills and a commitment to delivering high-quality customer service. + Proficiency in multitasking and navigating various systems simultaneously. + Ability to work independently and demonstrate resilience in a dynamic call environment. + Prior experience in a customer service or insurance-related role is preferred. Company Overview: Founded in the late 19th century and based in Michigan, this organization specializes in real estate and insurance services. Over the years, it has developed a strong presence in the market, particularly in the area of lender-placed insurance. With extensive industry experience, the company focuses on delivering tailored servicing solutions and competitive products to meet client needs, prioritizing excellence and client satisfaction in all endeavors. Pay and Benefits The pay range for this position is $17.00 - $18.50 • Medical, dental & vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life & AD&D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Daytona Beach,FL. Application Deadline This position will be accepting applications until Jan 6, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.