POSITION TITLE: Mortgage Loan Officer REPORTS TO: AVP, First Mortgages PAY GRADE: 9 DEPARTMENT: Production FLSA STATUS: Non-Exempt LOCATION: Hybrid PURPOSE: The primary purpose of this position is to fulfill Financial Center First CU’s (FCFCU) vision of inspiring financial wellness. The position must deliver exceptional quality service to both internal and external members by supporting and promoting our values to Care, Listen, Learn, Solve, and Act. This role is responsible for guiding members through the mortgage loan application process, from initial consultation to closing. Analyze financial information, assess creditworthiness, and provide expert advice on the most suitable mortgage options for our members’ needs. Ability to build relationships, communicate effectively, and navigate regulatory requirements will be crucial for the success of this role. ESSENTIAL DUTIES: • Consults with members and prospective borrowers in order to analyze financial and credit data, determine financing objectives, gives advice to borrowers about product/pricing policies guidelines, and programs that best meet their needs and financial goals. • Consults with members and prospective borrowers as necessary during the various stages of the lending process and gathers any additional required information. • Ensures an exceptional member experience by overseeing loan process from origination to close and providing communication throughout the transaction to the borrower and all stakeholders in the transaction. This includes but is not limited to; mortgage loan operations, title companies, attorneys, real estate agents and notaries. • Provides a complete and accurate loan application as part of a complete loan package, this includes completing the mortgage application process via a Loan Origination System, running a credit report and AUS, collecting any fees associated with the loan at the appropriate time, collecting supporting loan documentation to complete a loan package. • Communicates all loan decisions and makes recommendations for alternative counteroffer options as well as counseling members, who are denied loans, regarding their credit and achieving their credit goals • Advises member of pricing and FCFCU’s lock-in policy and procedure; price and lock rates as required. • Works with Mortgage Loan Operations to ensure loans are submitted to Underwriting within 48 hours of a completed mortgage loan package. • Ensure quality member service by maintaining current and thorough knowledge of lending programs, policies, procedures and regulatory requirements, demonstrating a commitment to professional ethics, complying with all Federal and State compliance policies and adhering to HMDA requirements. • Identifies, develops and maintains a network of outside business relationships, both existing and prospective, that will serve as a recurring source of referrals for new mortgage lending opportunities. This includes but is not limited to real estate agents, builders, personal and professional contacts, in addition to being involved in the community to promote home ownership. Responsible for maintaining & deepening member relationships. • Identifies opportunities to cross-sell additional Credit Union and CUSO products and services to members, that will benefit the member’s financial life. • Attends and completes all FCFCU required training including classes on or prior to due dates. • Performs other duties as assigned. REQUIRED BACKGROUND: • Associate’s Degree in business, finance or accounting preferred. A combination of coursework and/or work experience in credit and lending experience or analysis of financial information, may be substituted for a college degree. • 3 years of mortgage lending experience and 4 years professional experience in sales is preferred. • Prior knowledge of mortgage loan products preferred (conventional, FHA/VA, construction lending and portfolio programs) • Understanding of related mortgage lending legal and regulatory standards (i.e. Regulation Z and X, RESPA, SAFE Act, HMDA and other related regulations) and required loan documentation. Familiarity with underwriting guidelines, title reports, insurance, and appraisals. • Achieves or exceeds sales goals as established by FCFCU’s Mortgage Lending Department. • Self-starter with strong organizational and time management skills. • Ability to adapt quickly and work efficiently in a fast-paced environment with multiple tasks and timelines • Demonstrate and present a thorough knowledge of products and services, loan policies and procedures within 90 days of start date. • Exceptional interpersonal, communication and customer service skills. Demonstrates diplomacy, professional communication and maintains good working relationships with members and staff. • Ability to take initiative, be a problem solver, creative thinker and provide suggestions. • Intermediate to Advanced skills with Internet, Microsoft Office Suite including Outlook, Word and Excel (windows navigation, mouse/keyboard functionality) LICENSES, CERTIFICATIONS, REGISTRATIONS Ability to obtain NMLS number. The Secure and Fair Enforcement for Mortgage Li-censing (S.A.F.E) Act requires all mortgage loan orig-inators to register on a federal registry. Individuals employed by FCFCU that are not registered on the Nationwide Mortgage Licensing System and Registry (NMLS) are barred from originating mortgages. ADA REQUIREMENTS Physical Requirements Perform primarily sedentary work with limited physical exertion and occasional lifting of up to 5 lbs. Must be capable of climbing / descending stairs in emergency situation. Must be able to operate routine office equipment including CRTs, typewriters, telephone, copier, facsimile, and calculator. Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours whenever required or requested by management. Must be capable of regular, reliable and timely attendance. Working Conditions Must be able to routinely perform work indoors in climate-controlled shared work area with minimal noise. Mental And/Or Emotional Requirements Must be able to perform job functions independently or with limited supervision and work effectively either on own or as part of a team. Must be able to read and carry out various written instructions and follow oral instructions. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public. Must be able to perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and/or fast pace. Must be able to effectively handle multiple, simultaneous, and changing priorities. Must be capable of exercising highest level of discretion on both internal and external confidential matters