At Gesa, we believe in the power of our people. Coming from all walks of life, our team members’ individual stories and unique experiences are our most valuable asset. But it’s how we come together, igniting our collective compassion and commitment to empowering our communities, that makes us succeed. Because we know we go further when we go together.
Here you can join a team who is passionate about serving others, has a desire to do good, and shares a deep love of people. You can engage in meaningful work that impacts your community. You can challenge yourself and grow in your career. And, you can rest assured that your wellbeing and prosperity are our priority.
Get to know us: About - Gesa Credit Union
Role Summary:
The Mortgage Processing Manager/Team Leader is responsible for overseeing the day-to-day operations of the home loan processing team, ensuring the efficient, accurate, and compliant handling of mortgage loan files from application to underwriting. This role involves managing team performance, implementing streamlined workflows, and fostering a collaborative and customer-focused environment. The Mortgage Processing Manager plays a pivotal role in aligning team operations with organizational goals and ensuring borrower satisfaction.
What You Will Be Doing: Supervise, mentor, and develop the home loan processing team, fostering a positive and high-performing work culture. Establish clear goals and expectations for individual and team performance. Conduct regular performance evaluations, providing constructive feedback and identifying areas for growth. Monitor daily workflow to ensure all files are processed efficiently and meet regulatory and organizational timelines. Assign files equitably across team based on workload and complexity. Implement standardized processes and checklists to eliminate redundancies and improve accuracy. Collaborate with the credit union’s underwriting, closing, and sales teams to identify bottlenecks and streamline workflows. Analyze team performance metrics to identify opportunities for increased efficiency and reduced turnaround times. Stay informed on industry trends and regulatory changes, incorporating them into team training and processes. Ensure all loan files comply with federal, state, and organizational regulations, including TRID, HMDA, and secondary market requirements. Conduct periodic audits of processed files to maintain quality standards and address discrepancies proactively. Act as the primary liaison between the home loan processing team and other departments, facilitating effective communication and problem resolution. Maintain regular communication with Loan Officers to address borrower needs and ensure smooth file progression. Provide consistent updates to senior leadership on team performance, challenges, and operational improvements.
About You: Exceptional organizational skills with the ability to prioritize competing demands and meet deadlines. Strong interpersonal and communication skills to effectively manage a diverse team and collaborate across departments. Analytical mindset with the ability to interpret performance data and implement actionable improvements. Comprehensive knowledge of mortgage products, processing workflows, and regulatory requirements. Proficiency in loan origination systems (LOS), automated underwriting systems (AUS), and document management tools.
Leadership Core Competencies:
Leaders at Gesa Credit Union are lifelong learners who, by developing themselves, are better able to grow our team members and our organization as well as serve as influential role models for each other. We believe that every team leader, no matter their position or years of experience, must model and continue to strengthen these competencies which are foundational to our view of leadership and support the achievement of our strategic goals.
Leading Others Developing Others Emotional Intelligence Social Responsibility Performance & Results Orientation