We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute. To learn more about CIBC, please visit CIBC.com (https://www.cibc.com/en/about-cibc.html) **What You’ll Be Doing** As a Mortgage Solutions Specialist you will respond to inbound and outbound mortgage sales inquiries, with a view to building and retaining the customer portfolio. You will fulfill mortgage sales resulting from purchase, or refinance opportunities as well as fulfill other sales transactions as required including port, assumption, title transfer and Early Renewal. You will ensure sales targets are achieved while maintaining client satisfaction. Please note, Our Contact Centre is open Monday to Friday, 8am to 9pm and Saturday 9am-5pm. This is a full-time and shift-oriented role, we’d like you to be flexible between these hours. _At CIBC we enable the work environment most optimal for you to thrive in your role. You can effectively perform all work activities remotely, and will only be required to be on-site on an occasional basis._ We have embarked on an Agent@Home remote work program. All employees are required to meet the Agent@Home program requirements and be able to attend your primary work location within two hours’ notice for any business-related purposes. Agent @ Home Program Requirements + Ability to work independently in a private and quiet workspace (ie. in a room or office with a door that closes) + Wired Internet connection capable of continuously supporting excellent call quality and high-speed response rate (internet connection can be connected to modem through hard cable (not wireless) with a minimum download speed of 15 mbps and upload speed of 10 mbps) + Satellite internet providers are prohibited and cannot be used due to the impact on call quality and the stability of service. **How You'll Succeed**   + **Client Service** – Ensure client questions and issues are answered in accordance with department objectives. Follow up with clients to ensure proper documentation is received and signed. Follow up on leads provided by the call centre, general servicing team, information statements, discharge statements and mortgage verifications. + **Subject Matter Expert** – Ensure you remain updated on knowledge of new products, policies, procedures and competition in order to fulfill client needs and explain mortgage conditions and documents. + **Relationship building** - Work closely with underwriters and advancing partners to ensure mortgage is approved and funded. + **Performance** - Achieve sales targets across all parameters of the business plan. **Who you are** + **You can demonstrate experience in** the residential mortgage business, with an understanding of market conditions/trends/mortgage product knowledge and pricing issues. It’s an asset to have mortgage underwriting experience. + **You put our clients first.** You engage with purpose to find the right solutions. You go the extra mile, because it's the right thing to do. + **You love to learn.** You're passionate about growing your knowledge, and you know that there is no limit to what you can achieve. + **You're digitally savvy.** You seek out innovative solutions and embrace evolving technologies. You can easily adapt to new tools and trends. + **Values matter to you.** You bring your real self to work and you live our values - trust, teamwork, and accountability. + **You're fluent in French and English** to support business operations outside of Quebec, Canada. **What CIBC Offers** At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck. + We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program. + Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients. + We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development. *Subject to plan and program terms and conditions **What you need to know** + CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com + You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit. + We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us. **Job Location** Ontario VIRTUAL **Employment Type** Regular **Weekly Hours** 37.5 **Skills** Business Development, Call Center, Client Service, Communication, Customer Experience (CX), Mortgages, Outbound Calls, Work Collaboratively At CIBC, we are in business to help our clients, employees and shareholders achieve what is important to them. Our ability to create value for all CIBC stakeholders is driven by a business culture based on common values: Trust, Teamwork and Accountability. Working with CIBC makes you a part of a work environment committed to our clients, employees and communities - a place where you can excel. Every day, our 44,000 employees help our clients achieve their financial goals, because what matters to our clients, matters to us.