Job Description

Brook Street Recruitment is working with our Insurance client in Belfast who currently are recruiting for a Motor Damage Insurance Claims Handler to join their team based in Belfast City Centre.

Key Responsibilities:

Role will involve reviewing and assessing motor claimsHaving high levels of empathy and understanding for our customersDepending on your level of experience this will involve taking claim notifications over the phone, providing updates on claims, and working with customers, brokers and service providers to progress claims towards settlement.Managing customer interactions in an efficient, courteous, and timely manner to deliver high standards of customer satisfaction.Working proactively with service providers to ensure fair and efficient investigation and evaluation of liability and damage and agreeing appropriate repair, replacement, or reimbursement.Supporting more experienced colleagues in the handling of complex casesDelivering the highest standards of quality and working with your colleagues to continuously improve

Requirements:

Minimum of 5 GCSEs to include Maths and EnglishStrong customer service skillsAbility to work independently and as a teamConfident, enthusiastic, and professional phone mannerAbility to communicate with customers over the phoneExperience of Microsoft Word and Excel desirable but not required

Benefits:

A competitive salary with an achievable performance related bonusExam sponsorship & study leave to achieve the Insurance Industry exams, with a reward upon completion.Sociable hours of work Monday to Friday with no weekend work.25 days annual leave plus additional company days and time off for moments that matter. There are also options to buy more annual leaveA generous pension contributionLife Assurance & Critical Illness CoverHome and motor insurance contribution

Salary can be disclosed on application - please send CV to Colleen Farquharson via the application link

Brook Street NMR is acting as an Employment Agency in relation to this vacancy.