MOTORIST SERVICES SPECIALIST - 76002614 Date: Jan 29, 2025 The State Personnel System is an E-Verify employer. For more information click on our E-Verify Website (http://www.dms.myflorida.com/workforce\_operations/human\_resource\_management/for\_job\_applicants/e\_verify) . Requisition No: 845601 Agency: Highway Safety and Motor Vehicle Working Title: MOTORIST SERVICES SPECIALIST - 76002614 Pay Plan: Career Service Position Number: 76002614 Salary: $33,760.08 Annually Posting Closing Date: 02/05/2025 Total Compensation Estimator Tool (https://compcalculator.myflorida.com/) Divison of Motorist Services Bureau of Motorist Compliance Career Service (CS) Opportunity * Open Competitive Advertisement * To be considered for this position, applicant responses to qualifying questions must be clearly stated within the employment history. Software systems, actual work experience, and years of employment must be clearly defined, or the application may not be considered for the position Contact Person: Kierra Simmons, (850) 617-2468 The Organization The Florida Department of Highway Safety and Motor Vehicles (DHSMV) provides highway safety and security through excellence in service, education and enforcement. With a workforce of approximately 4,500 employees throughout the state, the Department is leading the way toA Safer Floridathrough the efficient and professional execution of its core mission: the issuance of driver licenses, vehicle tags and titles, and operation of the Florida Highway Patrol. Our Benefits include + Paid Parental Leave + Annual and Sick Leave Package + Nine Paid Holidays + State Health and Life Insurance + Educational Benefits + Contributory Retirement Plan To learn more about FLHSMV and why it’s a great place to work, visit our website at: flhsmv.gov/careers . Duties and Responsibilities This position reports to the HSMV Section Supervisor of Imaging & Correspondence and is responsible for providing operational support to the Medical Review Section. This position is authorized to review, and screen initial reports and complaints received by the department regarding licensed drivers or applicants who may be unsafe to drive due to a medical condition and make an independent determination on the course of action ensuring all applicable rules, regulations, and policies have been applied. Also, this position is authorized to mail follow-up medical reports to customers as required by the Medical Advisory Board. As well as, is responsible for researching and investigating complex driver issues by consulting with other persons, agencies facilities, and organizations, as well as internal agency employees to resolve difficult cases and issues. Also, this position is responsible for maintaining and compiling statistical data and reports for the Medical Section. Furthermore, this position is responsible for administrative functions for the Medical Review Section including inventory control, and records retention. Knowledge, Skills, and Abilities + Skill in using a personal computer to include Microsoft Office products. + Skill in using Medical Expert, DL Maintenance and Motorist Maintenance. + Ability to communicate effectively verbally and in writing. + Knowledge of principles and processes for providing customer service. + Ability to find information and identify essential information. + Ability to listen and ask questions when appropriate. + Ability to utilize problem solving techniques. + Ability to establish and maintain effective working relationships with others. + Knowledge of Driver License and Motor Vehicles laws, policies and procedures. + Ability to maintain confidential information. Preferred Qualifications Preference will be given to candidates with the following: + Skill using Microsoft Office (Word, Excel and Outlook) + Experience composing professional correspondence + Experience providing cusotomer service General Information + The elements of the selection process may include a skill assessment and/or oral interview. + Applicants being considered for employment will be required to submit to a fingerprint-based background investigation, which will include a check of the criminal history records of the FBI. + FLHSMV employees are paid once a month on the last workday of each month. All state employees are required to participate in the direct deposit program pursuant to s. 110.113 Florida Statutes. The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace. Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clickinghere (http://www.dms.myflorida.com/content/download/97612/566545) . All documentation is due by the close of the vacancy announcement. Location: TALLAHASSEE, FL, US, 32301 TALLAHASSEE, FL, US, 32302 TALLAHASSEE, FL, US, 32303 TALLAHASSEE, FL, US, 32304 TALLAHASSEE, FL, US, 32305 TALLAHASSEE, FL, US, 32308 TALLAHASSEE, FL, US, 32309 TALLAHASSEE, FL, US, 32310 TALLAHASSEE, FL, US, 32311 TALLAHASSEE, FL, US, 32312 TALLAHASSEE, FL, US, 32316 TALLAHASSEE, FL, US, 32317 TALLAHASSEE, FL, US, 32399 Nearest Major Market:Tallahassee