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Scheduled Weekly Hours:

40

Job Description:

Job Description

Position Title:

Medical/Surgical Manager                                                

Last Reviewed:

10/08/2020

Salary Class:

Exempt                                                                                 

Department:

Medical/Surgical

Position Code:

4757                                                                                      

Reports To:

Director of Nursing
 

POSITION SUMMARY

The Medical/Surgical Manager directly supervises the duties of the Medical/Surgical department Registered Nurses, Certified Nursing Assistants, and support staff.  In collaboration with the Director of Nursing, assists and involves hospitalized patients with discharge planning such as skilled nursing referral, coordination of medical equipment, other home health or home-making services, transition to long term care and referral to the Department of Aging.

Provides management and oversees the inpatient operations throughout our Medical/Surgical department and areas of responsibility (AOR). Has direct responsibility for managing employee performance to ensure optimal functioning in day-to-day operations. Works collaboratively with other Leadership to achieve department and hospital goals.

The Medical/Surgical Manager is aware of community resources available to assist patients with emotional and socioeconomic needs during their hospital stay. 

The Medical/Surgical Manager leads the organization in Utilization Review of patients in the Medical/Surgical department.  Electronic Health Record (EHR) management including Meaningful Use objectives and Quality Measures.  The Medical/Surgical Manager will also monitor staff documentation, providing feedback and coaching.
 

STRATEGIC RELEVANCE -- SUMMARY

The Medical/Surgical Manager is responsible for promoting the general well-being of each patient through identifying their emotional and psychosocial needs; a working with the staff in developing a way to meet and sustain these needs. 

The Medical/Surgical Manager must demonstrate excellent verbal and written communication skills, as well as an open and non-judgmental approach to patients and families.  Must be able to frequently handle deadlines, noise and interruptions and work cooperatively as a part of the health care team, while maintaining a pleasant demeanor. 

The Medical/Surgical Manager collaborates with others to achieve Gundersen Moundview Hospital and Clinics (GMHC’s) strategic mission and goals: 1) demonstrate superior quality and safety through the eyes of patients and caregivers; 2) demonstrate superior service through the eyes of patients and colleagues; 3) attract, develop and retain a talented and engaged workforce; 4) demonstrate affordability of care. The Medical/Surgical Manager translates System strategy into staff commitment, action, and accomplishment in their AOR.
 

POSITION DUTIES AND RESPONSIBILITIES

The Medical/Surgical Manager is specifically responsible for:

1.0 Organizational Strategy and Implementation - Understanding market trends and the impact on their AOR, contributing to AOR strategic and operational plans, translating these plans, and ensuring the understanding, alignment and commitment of AOR staff.
2.0 Fiscal Management - Understanding market trends and the impact on their AOR, contributing to AOR strategic and operational plans, translating these plans, and ensuring the understanding, alignment and commitment of AOR staff.
3.0 Human Resource Management - Understanding market trends and the impact on their AOR, contributing to AOR strategic and operational plans, translating these plans, and ensuring the understanding, alignment and commitment of AOR staff.
4.0 Excellence in Service - Understanding market trends and the impact on their AOR, contributing to AOR strategic and operational plans, translating these plans, and ensuring the understanding, alignment and commitment of AOR staff.
5.0 Organizational Leadership - Understanding market trends and the impact on their AOR, contributing to AOR strategic and operational plans, translating these plans, and ensuring the understanding, alignment and commitment of AOR staff.
 

KEY ACCOUNTABILITIES

1.0

Organizational Strategy and Implementation
 

1.1

Collaborates with Division/Team leadership to understand external market financial, economic, and industry data, identifying market opportunities and threats.

1.2

Provides leadership and actively contributes to the design and implementation of program goals and objectives. 

1.3

Formulates recommendations for continuous improvement, considering market demands, regulatory standards, and changes in clinical practice.

1.4

Establishes clear performance standards and ensures that cost effectiveness and continuous quality improvement forms the basis for all activities.

1.5

Collaborates to ensure that resources are prioritized, in place, and used to achieve objectives.

1.6

Contributes to the development of and implementation of processes to collect clinical and financial data focused on cost and quality.

1.7

Designs and implements key process improvements to eliminate variability in cost and quality. 

 

2.0

Fiscal Management
 

2.1

Manages to meet fiscal targets.

2.2

Participates in financial forecasting and planning along with other members of the management team.

2.3

Develops and presents comprehensive analysis for financial and program recommendations.

2.4

Communicates the rationale for financial decisions, ensuring a high level of understanding among staff and clinicians.

2.5

Evaluates for potential cost-effective change and manages the implementation of approved changes.

2.6

Ensures staff compliance with financial decisions and monitors physician as appropriate.

 

3.0

Human Resource Management
 

3.1

Provides leadership to staff that offers job satisfaction, performance recognition, and stimulates innovative thinking.

3.2

Ensures that staff understand their roles in accomplishing GMHC, Team/Division, and AOR objectives. Establishes expectations for performance and holds individuals responsible for achieving them. 

3.3

In collaboration with Director and HR, ensures the efficacy of systems/processes to recruit, retain, and develop a high-performance team.

3.4

Ensures staff productivity by maximizing efficiency and workflow patterns as well as monitoring and controlling turnover. 

3.5

Implements and actively supports the integration of change and conflict management.

3.6

Creates a workplace climate that ensures respect, teamwork, open communication, and professional recognition among a diverse workforce.

 

4.0

Excellence in Service and Quality
 

4.1

Ensures the implementation of service standards to meet patient and other customer definitions of excellence.

4.2

Identifies and analyzes trends in customer satisfaction and patient experience, quality outcomes, and cost using data to guide change in practices.

4.3

Models and ensures that staff effectively uphold a customer service orientation to meet expectations of patients and internal and external customers.

4.4

Ensures confidentiality of patient, staff, and appropriate management data and delivers immediate and certain consequences when confidentiality is compromised.

 

5.0

Organizational Leadership
 

5.1

Promotes GMHC to all constituencies by interpreting and communicating GMHC mission and values and acting as a loyal and informed spokesperson.

5.2

Identifies opportunities and effectively manages collaboration with other departments and staff.

5.3

In the spirit of collaboration, promotes the visibility of staff throughout the organization.

5.4

Provides a positive learning environment collaborating with academic programs, while ensuring patient safety.

5.5

Identifies areas for self-development and actively seeks opportunities and resources to meet developmental objectives.

KEY INTERFACES

The Medical/Surgical Manager interacts primarily with the following external interfaces:

PatientsFamilies

The Medical/Surgical Manager interacts secondarily with the following external interfaces:

Vendors/Suppliers                                                             Educational and Regulatory OrganizationsPayers                                                                                  Charitable OrganizationsGeneral Public                                                                    Non-GMHC clinicians, hospitals, and facilities

The Medical/Surgical Manager interacts primarily with the following internal interfaces:

Clinicians                                                                             AOR StaffOther Team and Functional Managers                           Directors

The Medical/Surgical Manager interacts secondarily with the following internal interfaces:

Other System StaffOther Functional Directors and Managers
 

DECISION MAKING AUTHORITY & RESPONSIBILITY

The Medical/Surgical Manager has the authority to formulate and execute AOR vision, objectives, and strategies consistent with the System’s mission, vision and goals. This person determines which resources are needed and facilitates the acquisition of additional resources where indicated.

The Medical/Surgical Manager has the responsibility to advocate change in AOR processes and systems to ensure optimal, cost effective health care delivery. This individual facilitates the resolution of clinical, staff, and policy issues within agreed upon organizational, financial and regulatory limits. The Medical/Surgical Manager oversees the enforcement of policy, as well as makes recommendations for changes to AOR staff and leadership. The Medical/Surgical Manager coaches, monitors, and documents staff performance, makes recommendations for compensation strategy and promotion, and supports the physician recruitment process for their AOR.

The Medical/Surgical Manager represents Gundersen Moundview Hospital and Clinics and their AOR within the System and in the external community.
 

SCOPE OF THE JOB

Age Specific Population Served:

Infant (less than 1 year)     

Pediatric (1 - 12 years)

Adolescent (13 - 17 years)
Adult (18 - 64 years)
Geriatric (65 years & older)

OSHA Category

Category I - All Employees in this job title have a reasonably anticipated risk of occupational exposure to blood and/or other potentially infectious materials.
 

POSITION QUALIFICATIONS

Education and Learning:

Required-

Bachelor's degree in a health-related field 
 

Work Experience:

Required

5-7 years of healthcare experience demonstrating leadership skills

Skills and Knowledge:

Required

Reasoning/Decision Making

Must have a broad range of interests including concerns for personal, organization and community environment.  Must be professional, honest and have personal integrity.
 

Communication

Must have a broad range of interests including concerns for personal, organization and community environment.  Must be professional, honest and have personal integrity.
 

Leadership

Must be able to problem solve - evaluate, analyze, negotiate and recommend alternatives.  Must be able to establish priorities in accordance with organizational strategic plans and management objectives while meeting deadlines

legal and regulatory standards.
 

General - All Positions

Must provide excellent customer service to people both inside and outside the organization.  Must be able to effectively get ideas accepted and to guide a group or individual to accomplish a task.  Must have a professional attitude in regard to motivation, cooperation, flexibility, confidentiality, ethics and personal development and must work cooperatively with a wide variety of people.
 

Computer Systems/Software/Applications

Uses patient record systems and uses Microsoft Office Products, Adobe and other similar applications.

License and Certifications:

Required:

Registered Nurse

PHYSICAL REQUIREMENTS/DEMANDS OF THE POSITION

Sitting                                                                     Frequently (34-66% or 5.5 hours)

Static Standing                                                     Occasionally (6-33% or 3 hours)

Walking/Standing                                                Frequently (34-66% or 5.5 hours)

Driving                                                                   Rarely (1-5% or .5 hours)

Stooping/Bending                                                Occasionally (6-33% or 3 hours)

Squatting                                                               Occasionally (6-33% or 3 hours)

Kneeling/Half Kneel                                            Occasionally (6-33% or 3 hours)

Climbing Stair                                                      Occasionally (6-33% or 3 hours)

Reaching - Shoulder Level                                Frequently (34-66% or 5.5 hours)

Reaching - Below Shoulder                               Frequently (34-66% or 5.5 hours)

Reaching - Above Shoulder                              Occasionally (6-33% or 3 hours)

Repetitive Actions - Fine Manipulation            Frequently (34-66% or 5.5 hours)

 

ENVIRONMENTAL CONDITIONS

Subject to inside environmental conditions.

 

If you need assistance with any portion of the application or have questions about the position, please contact the recruiter listed below:

Primary Recruiter:

Steve Crager

Recruiter Email Address:

sscrager@gundersenhealth.org

Equal Opportunity Employer