Overview Thank you for your interest in our NSP Volunteer programs at Sunday River Ski Patrol! Our Mountain Host program is full for the 2024-2025 season. We still want to hear from you! If you are interested in volunteering with us in a future season, please submit your application here. We will be conducting ski tests and interviews over the course of the 2024-2025 season. **Positions open for the 2025/2026 season** A Mountain Host works as part of a team to manage on-hill risk, support Ski Patrol in mountain rescues and medical emergencies, and provide a safe and welcoming environment to the public. The ideal candidate exercises sound judgment while executing the functions of the position. The Mountain Host reports to a Mountain Host Coordinator, Patrol Supervisor, or the Patrol Director. Daily work is performed under the general supervision of a Ski Patrol Area Foreman. Direct supervision is rare; most daily tasks must be completed independently. Responsibilities Maintain ski/snowboard ability and exercises caution while skiing or riding on duty: Set a positive and confidence-inspiring skiing/riding example for the public Safely ski or ride groomed Black Diamond terrain Safely and confidently complete work-related tasks in ski or snowboard boots, both on and off skis or snowboard Understand and reliably perform on hill risk mitigation procedures: Inspect lifts on every ride and report hazards or evidence of wear to the Area Foreman or Lift Maintenance personnel Perform trail check procedures on every run according to best practices Understand, implement, and maintain hazard marking practices and devices Effectively and immediately communicate trail conditions and hazards to the Area Foreman Confidently and reliably tie all knots related to the risk management program Use tools including power drills, shovels, saws, and various hand tools to address hazards or for sign, marking, and fence construction, placement, and maintenance Attentively and carefully perform trail closing procedures Communicate professionally and effectively with guests, coworkers, vendors, and community members: Educate guests and staff in accident prevention, rules and regulations, and proper use of equipment Work to find answers to all guests’ questions Request assistance with difficult guest interactions Work as an effective and professional part of a team; contribute positive and respectful energy to the group dynamic Provide and assist with Patrol incident response: Recognize the need for a Patrol response when assisting guests; request help accordingly Provide scene safety and assistance to responding Patrol personnel Appropriately and immediately communicate findings and resource needs Provide emotional or physical support for family and friends of guests receiving our assistance Understand the traumatic stress felt by first responders, be willing to have open conversations following significant incidents, watch for signs of traumatic stress among coworkers, and take action to help Proactively participate in Continuous Quality Improvement efforts: Openly and honestly debrief significant incidents in a group setting, sharing areas of success and ideas for possible improvement Invite and receive feedback professionally Report safety and quality concerns immediately and discreetly Thoroughly complete all required documentation in a timely and legible manner Perform lift evacuation procedures under the direction of a Lift Evacuation Coordinator or Ground Team Leader Develop and maintain a thorough knowledge of the mountain and Mountain Operations departments: Know the trail map and current trail status Know the location of all Patrol resources Establish and maintain cooperative working relationships with members of other Mountain Operations departments and develop an understanding of their processes Be familiar with major buildings and overall property layout Strive to develop an understanding of the internal layout of all buildings Use phones and radios to transmit and receive operational or emergency information Assist with missing persons procedures Follow policies and procedures set within the Patrol SOPPs, the Patrol Handbook, and the Sunday River Volunteer Guide NONESSENTIAL FUNCTIONS: Safely and confidently manage rescue toboggans and support mountain rescue procedures: Manage unloaded toboggans on Green Circle and Blue Square groomed terrain Load and unload approved lifts with toboggans using minimal help Move toboggans into and out of sled sheds using minimal help Inspect and maintain equipment and access to equipment: Use shovels to maintain sled shed accessibility Inspect medical supply bags and restock or updates as needed Complete detailed AED inspections according to schedule Qualifications MINIMUM QUALIFICATIONS: At least 18 years of age High School Diploma or GED Must Complete First Aid and CPR/AED certification during the first year of the program and maintain First Aid and CPR/AED certification while working Advanced-level ski or snowboard ability; able to ski all groomed Black Diamond trails RECOMMENDED QUALIFICATIONS: Expert-level ski or snowboard ability Experience working in the customer service or hospitality industry Basic familiarity with Sunday River trails and lifts Experience in emergency settings, possibly in healthcare