Job Summary

The Modern Work Technology Specialist will provide on-site support for Microsoft Teams meetings, utilizing Microsoft Teams Rooms at our corporate headquarters. This role is essential in ensuring seamless and efficient virtual collaboration experiences for our team members.
The Modern Work Technology Specialist will thrive on ensuring the success of team members by providing exceptional support and will enjoy the positive interactions with colleagues, with an expectation to deliver a great experience and contribute to a collaborative and engaging work environment.

PLEASE NOTE THIS ROLE WORKS ON-SITE 5 DAYS PER WEEK AT OUR CRANBERRY TOWNSHIP CORPORATE OFFICE

Job Description

Key Responsibilities:

Provide on-site technical support for Microsoft Teams meetings, ensuring all equipment and software are functioning correctly.Set up, configure, and troubleshoot Microsoft Teams Rooms and related hardware.Support a large (150 person) training and conference room utilizing Crestron and Microsoft Teams technologies.Assist team members with technical issues related to Microsoft Teams and other collaboration tools.Conduct regular maintenance and updates for Microsoft Teams Rooms equipment.Collaborate with IT and other departments to improve the overall user experience of virtual meetings.Document and report any recurring issues and work on long-term solutions.Ensure daily/weekly/monthly maintenance lists are followed and updated as needed.Periodically support Zoom meetings as needed.

Qualifications:

Associate's degree in Information Technology, Computer Science, or a related field. Technical degrees or certifications also considered.3-6 years of experience in supporting large scale collaboration sessions, meetings, and A/V environments.Strong knowledge of Microsoft Teams, Teams Premium, and Microsoft Teams Rooms.Experience supporting and managing Microsoft Town Hall meetings.Experience monitoring microphones levels and camera management in on site, fast paced meetings.Excellent troubleshooting and problem-solving skills.Strong communication and interpersonal skills.  Critical to success of the potential candidate.Ability to work independently and as part of a team.Familiarity with other collaboration tools and AV equipment is a plus.

Preferred Skills:

Experience with remote desktop tools and virtual desktop solutions.Knowledge of network configurations and troubleshooting.Certification in Microsoft Teams or related technologies.Demonstrated experience supporting Crestron, Logitech, Polycom, and Microsoft technologies

PLEASE NOTE THIS ROLE WORKS ON-SITE 5 DAYS PER WEEK AT OUR CRANBERRY TOWNSHIP CORPORATE OFFICE

About Us

At Giant Eagle Inc., we’re more than just food, fuel and convenience. We’re one giant family of diverse and talented Team Members. Our people are the heart and soul of our company. It’s why we strive to create a nurturing environment that offers countless career opportunities to grow. Deep caring and solid family values are what makes us one of the top work places for jobs in the Greater Pittsburgh, Cleveland, Columbus and Indianapolis Areas. From our Warehouses to our GetGo’s, our grocery Stores through our Corporate home office, we are working together to put food on shoppers' tables and smiles on their faces. We’re always searching for the best Team Members to welcome to our family. We invite you to join our Giant Eagle family. Come start a lasting career with us.