**Description** **Introduction** Do you have the career opportunities as an MSP Program Director WFH you want with your current employer? We have an exciting opportunity for you to join HealthTrust Workforce Solutions which is part of the nation's leading provider of healthcare services, HCA Healthcare. **Benefits** HealthTrust Workforce Solutions, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include: + Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation. + Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more. + Free counseling services and resources for emotional, physical and financial wellbeing + 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service) + Employee Stock Purchase Plan with 10% off HCA Healthcare stock + Family support through fertility and family building benefits with Progyny and adoption assistance. + Referral services for child, elder and pet care, home and auto repair, event planning and more + Consumer discounts through Abenity and Consumer Discounts + Retirement readiness, rollover assistance services and preferred banking partnerships + Education assistance (tuition, student loan, certification support, dependent scholarships) + Colleague recognition program + Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence) + Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income. Learn more about Employee Benefits (https://careers.hcahealthcare.com/pages/employee-benefits-and-rewards) **_Note: Eligibility for benefits may vary by location._** Our teams are a committed, caring group of colleagues. Do you want to work as a(an) MSP Program Director WFH where your passion for creating positive patient interactions is valued? If you are dedicated to caring for the well-being of others, this could be your next opportunity. We want your knowledge and expertise! **Job Summary and Qualifications** **JOB TITLE** – Program Director **GENERAL SUMMARY OF DUTIES:** The Program Director will be On-site at a client location or at a Parallon facility, and under minimal supervision; the Program Director is responsible for managing the contracted Scope of Services to the client. The Program Director must maintain quality customer service and day-to-day site operations, with a primary focus on meeting and achieving strategic account initiatives. Management of PWS’ services: staffing desk, payroll, business validation, business development and supervision and leadership of PWS staff, is the fundamental function of a Program Director. **SUPERVISOR** – AVP, MSP Operations **SUPERVISES** – N/A **ESSENTIAL FUNCTIONS INCLUDE BUT ARE NOT LIMITED TO** : + Management of the PWS onsite staff to include: daily supervision, performance management, career development through training, and backup. As an onsite team, maintain an efficient, productive, professional onsite environment. + Act as the senior level PWS representative onsite and facilitate issue resolution with the support of PWS and client resources as needed. + Proactively develop strong relationships with the client hiring manager and stakeholders to ensure client expectations are met or exceeded. + Demonstrate a comprehensive mastery of all day-to-day and strategic operational functions that are required to service the client, including PWS’ menu of services, and client site-specific processes. + Utilize VMS technology to facilitate all processes including contractor requests, financial approvals, timecards, invoicing, reporting etc. + Develop and maintain a current Standard Operating Procedures (SOP) manual. Ongoing evaluate and facilitate account process improvements. + Establish priorities, meet timelines/deadlines, and display good organizational skills, and professional interpersonal skills and presentation. + Maintain and demonstrate knowledge of client’s industry, products, markets, competition, and financial positions. Establish onsite awareness of important business developments or changes that the client is experiencing. + Coordinate, develop and present client training and presentations including: risk assessments, co-employment training, Annual Business Reviews, Supplier Roundtables etc. + Monitor account status and initiate resolution. Interface as needed with all levels of client and PWS representatives/managers. + Track and monitor the job functions of PWS offsite staff that are dedicated to the account. + Track service levels and initiate process improvement. + Identify, develop and implement quarterly business development plans. Introduce new PWS services to client as appropriate. + Supplier Management: Manage supplier relationships including: additions, ending assignments, involuntary dismissals, performance management, Score Card process and presentations. Communicate with suppliers proactively. Conduct continuous analysis of supplier · Responsible for ensuring resolution to the day-to-day issues within their respective program. Follows internal escalation plan as necessary. Meets and manages expectations from client, suppliers, and internal resources. + Maintains confidentiality and appropriate access of all employee information· Perform other duties as assigned. · Practice and adhere to the “Code of Conduct” philosophy and “Mission and Value Statement”. **KNOWLEDGE, SKILLS, & ABILITIES** – This position requires the following minimal requirements: + Organization – proactive in prioritizing needs and effectively managing priorities. + Communication – communicates clearly and concisely. + Interpersonal Skills – able to work effectively with other employees, supervisors, and external parties. + Customer orientation – establishes and maintains long-term customer relationships building trust and respect among assigned team and superiors. + Tactical Execution – oversees the development, deployment, and direction of complex programs and processes. + Policies and Procedures – demonstrates knowledge and understanding of organizational policies, procedures, and systems. + PC Skills – demonstrates proficiency in Microsoft Office Suite as required. **EDUCATION** – Bachelor’s degree in related field or equivalent experience **EXPERIENCE** – Minimum 3-5 years management experience that includes supervisory responsibilities of 3-4 direct reports. Previous management experience in sales, staffing industry branch operations, HR recruiting, and customer service is preferred. Experience managing a sales/operational budget of at least $2m. **CERTIFICATE/LICENSE** – None **PHYSICAL DEMANDS/WORKING CONDITIONS** – · Requires prolonged sitting and exert up to 30 lbs force occasionally and/or up to 20 lbs frequently. · Requires and some bending, stooping, and stretching · Require clarity of vision, eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator and other office equipment. · Requires the perceiving the nature of sounds at normal speaking levels with or without correction; ability to receive detailed information through oral communication, and to make the discriminations in sound · Require dexterity to type at least 40 WPM · Experience with Microsoft Office, Outlook, Excel, general office products · Work is performed in an office environment and involves frequent contact with staff and the public. Are you looking for a healthcare career that offers opportunities for personal and professional growth? Look no further than HealthTrust Workforce Solutions. At HealthTrust, we believe that healthcare is all about people - those who provide it and those who receive it. As a wholly-owned subsidiary of HCA Healthcare and a preferred partner to thousands of top-performing hospitals, we are the largest managed services provider in the healthcare industry. With over 28,000 professionals placed in healthcare roles each year, we take pride in expanding skill sets, broadening career horizons, providing economic stability, and cultivating personal growth. Join us and pave the way for a fulfilling healthcare career. HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in costs for the delivery of charitable care, uninsured discounts, and other uncompensated expenses. "Bricks and mortar do not make a hospital. People do."- Dr. Thomas Frist, Sr. HCA Healthcare Co-Founder If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our MSP Program Director WFH opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. **Unlock the possibilities and apply today!** We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.