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Job Category

Customer Success

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

About MuleSoft, a Salesforce Company

Our mission is to help organizations change and innovate faster by making it easy to connect the world’s applications, data, and devices. Companies like Spotify, McDonald’s, and Unilever rely on MuleSoft to stay agile, deliver faster, and make the most of their IT investment with API-led connectivity. 

Hiring exceptional people who want to build a great company together is our number one priority, and we’re committed to providing an equal opportunity workplace where everyone is supported and inspired to do their best work. We work tirelessly to build this culture, and we’re proud to have been named the #1 Top Workplace in the Bay Area and a best place to work 6 years in a row.

Role Overview

As a Technical Architect on our Public Sector Services team, you will realize solutions for our customers by working hands-on with our federal, state, and local government customers and partners to solve critically important business challenges using MuleSoft’s Anypoint Platform. You provide technical and strategic guidance to MuleSoft implementation projects, evaluate the customer’s technical and functional requirements, and develop efficient solutions to help customers achieve their business transformation goals. Within MuleSoft, you are a thought leader whose voice and actions are essential in growing our overall Services business, team, and culture.
 

As a Technical Architect, you get to:

Be fearless

Apply your passion for learning to achieve both personal and professional growth by quickly picking up new skills through MuleSoft and Salesforce product and services training and by completing MuleSoft technical certifications.

Jump right in and provide immediate impact in your first three months by shadowing Senior Architects and participating in field activities using skills gained during your onboarding.

Use your autonomy as an implementation leader to act and take risks in order to accelerate your growth while providing innovative and unique solutions to complex business problems.

Make it awesome

Work closely with customers and MuleSoft team members to architect transformational technology solutions to meet client business needs in accordance with industry best practices.

Lead customer, partner, and MuleSoft technical teams through multi-phased delivery projects and provide hands-on delivery guidance to influence standards for development, governance, and the operational life cycle.

Guide product direction and features by providing valuable insight to MuleSoft product leadership.

Own it

Identify risks and blockers throughout engagements and contribute to designing and implementing internal mitigation measures to meet customer needs.

Find opportunities to expand the MuleSoft footprint through professional services sales and to expand cross-collaboration with MuleSoft partners, system integrators, and third-parties.

Be a good human

Train, coach, and mentor Services team members in technical and consulting skills.

Use your high EQ to bring both empathy and accountability to the team.

Participate in Salesforce-sponsored volunteer activities to make your community and world a better place.
 

To be successful, you have:

Six to ten years of proven track record leading integration teams and architecting solutions within a diverse technical team of clients, system integrators, contractors, and internal teams.

Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.).

Experience conducting technical workshops with technical and business clients to drive effective services and implementations.

Proven experiences architecting services integrations with at least two of the following:

MuleSoft or other solutions (e.g., IBM, BEA, Oracle Fusion, TIBCO, Dell Boomi, Progress Sonic, etc.)

API Management solutions (Apigee, Mashery, etc)

One or more on-premise or SaaS packaged COTS (Commercial Off-the-Shelf) solution for ERP, CRM, e-Commerce, or mobile (e.g. Salesforce.com, NetSuite, Oracle, Siebel, SAP, Workday, etc.)

Solid understanding of on-premise and cloud-based infrastructures, SDLC pipelines, configuration, and deployment.

Experience with API and integration security with solid grasp of authentication and authorization concepts and principles.

Demonstrated experience with high-availability, fault-tolerance, performance testing and tuning parameters on multiple engagements.

Ability to work independently and be a self-starter.

Ability to rapidly learn and take advantage of new concepts, business models, and technologies.

Desire for continuous study of new technologies and functionality, and involvement in projects that push the capabilities of existing technologies.

Travel may be required up to 50% and varies depending on the client requirements
 

Qualification for this job is contingent upon acceptable results from a background investigation as well as your obtaining and maintaining the specific level of U.S. Government security clearance that may be required for this role. U.S. citizenship (U.S. born or naturalized) required.
 

NOTE: By applying to the MuleSoft Technical Architect posting, recruiters and hiring managers across the organization hiring Technical Architects will review your resume. Our goal is for you to apply once and have your resume reviewed by multiple hiring teams.
 

BENEFITS & PERKS

Comprehensive benefits package including well-being reimbursement, generous parental leave, adoption assistance, fertility benefits, and more!

World-class enablement and on-demand training with Trailhead.com

Exposure to executive thought leaders and regular 1:1 coaching with leadership

Volunteer opportunities and participation in our 1:1:1 model for giving back to the community

For more details, visit https://www.salesforcebenefits.com/
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In school, or graduated within the past 12 months? Please visit FutureForce for opportunities. 

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Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.

Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.

Salesforce welcomes all.

For Washington D.C based roles, the base salary hiring range for this position is $151,800 to $243,100.

For Maryland based roles, the base salary hiring range for this position is $151,800 to $243,100.