A Day in the Life:
The Multi-Month Supervisor is empowered to make business decisions to ensure the efficiency of the business credit and long-term rental process. They will ensure timely research and responses to customers, legal, sales, and leadership by contract regulations (US and Europe) and rental locations. They will assist and maintain all programming intake forms for the program changes due to business needs or process efficiency. They provide reports as needed to leadership and approve all journal entries and online adjustments for items requested by stations and open receivable transfers to collection units. They will also handle customer inquiries to prevent further issues with customer satisfaction and oversee all Multi-Month processes.
We expect the starting salary to be around $55,000; the actual salary will be determined based on years of relevant work experience
*Exciting Announcement: Please note that as Hertz continues to focus on our purpose of advancing the way the world moves, our Oklahoma City location is moving as well! We’re gearing up for our move to Oklahoma’s mission critical business and technology campus – 7725 Connect, located at 7725 W Reno Ave, OKC, OK 73127. This move is scheduled for November and this location will be the new onsite requirement for this position moving forward. Depending on start date, there may be an instance of where the new hire will temporarily work at the existing location of 5601 NW Expressway until the move occurs. Should you have any questions, please be sure to ask your Talent Acquisition Partner.
What You’ll Do:
Leadership and Decision-Making: Lead the team by making informed business decisions to enhance process efficiency. Empower team members through effective training and support Communication and Training: The Multi Month Supervisor acts as the primary communication link between employees and leaders concerning multi-month billing, customer service, and reporting. They are responsible for establishing effective training programs to ensure timely research and response for each process. The Supervisor must regularly evaluate and prioritize tasks to address high-priority work. Revenue calculations, billing, and audits must be conducted frequently to ensure accuracy and proper handling. Inquiry and Billing Management: The Supervisor ensures that all inquiries, billings, and credits for multi-month rentals (63 to 330 days) are resolved promptly. They must effectively communicate the various steps of the multi-month process, including reservations, billing, car maintenance, responding to internal and external auditors, automation, fleet and DSP requirements, DNR-suspension, and final closeout. The Supervisor will also collaborate frequently with the sales team members of the Hertz Corporation. Team Collaboration and Mediation: The Supervisor must establish clear lines of communication between all parties involved, including employees and both external and internal customers. Effective communication is essential when dealing with locations and Regional Vice Presidents (RVPs) within Hertz to address infractions in the rental process. Customer Service Oversight: The Supervisor ensures that the multi-month customer service telephone handling staff operates correctly, respectfully, and professionally. They must adhere to policies and procedures, observe service standards, and handle escalation calls as needed
What We’re Looking For:
4-year Business Management Degree preferred. Extensive Hertz related experience will be considered in lieu of a Bachelor’s degree. Supervisory experience of diversified personnel preferred. Ability to handle with a wide range of jobs within the unit Ability to collaborate with internal and external stakeholders across multiple functions and locations Training and communication Microsoft office tools; emphasis with Excel and Access Ability to communicate effectively with inside and outside persons. Excellent communication and phone skills Time Management and Leadership Networking with the unit and other areas Excellent Customer Service
What You’ll Get:
Up to 40% off the base rate of any standard Hertz Rental Paid Time Off Medical, Dental & Vision plan options Retirement programs, including 401(k) employer matching Paid Parental Leave & Adoption Assistance Employee Assistance Program for employees & family Educational Reimbursement & Discounts Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness Perks & Discounts –Theme Park Tickets, Gym Discounts & more