We are looking for an exceptional Multi-Site Hospital Operations Manager to lead 2 locations in Oakland County, MI!

We are looking for a people centric leader who blends their knowledge of veterinary medicine with a knowledge of personnel management and business acumen to implement strategic and data driven decisions. We have a well-established infrastructure of support staff who are looking for a skilled and dynamic operational leader to guide them to learn and grow beyond their expectations.

Ideal candidates for this role have previous operations experience in HR/people management, P&L/budgeting, strong organizational and planning skills, high levels of customer service and a proven track record of thriving in a servant leadership business operations environment. While a background in the veterinary industry is preferred, it’s not required. We are open to business operations leaders from retail, hospitality or other service and servant leadership related industries. Multi-site operations experience strongly preferred but not necessary.

If you are a high-level, collaborative leader who enjoys building and developing teams + you have a passion for animals, we’d love to talk with you about this incredible opportunity to join our rapidly growing business and team!

NVA hospitals offer a Comprehensive Compensation Package, Health Benefits, Pet Perks, and a fair Work-Life Balance!

The Opportunity:
As a Multi-site Hospital Operations Manager, you will be an essential part of the hospital management team, collaborating closely with the Managing Veterinarian to ensure the efficient and profitable operation of each hospital. Your role will drive revenue, manage costs, and cultivate a hospital culture focused on top-notch patient care and exceptional customer service. You will oversee the planning and coordination of hospital operations while creating a supportive and cohesive team environment. Given the managerial responsibilities and the need for in-person interaction with clients and employees, regular on-site attendance is a fundamental requirement for this position at both locations.

Responsibilities:
Complete ownership of P&L, accountable for the hospital's performanceCollaborate with regional leadership to identify trends and forecast the hospital's needsManage accounts receivableOversee hospital inventory and control facility and administrative costsManage payroll for hospital staffDevelop the hospital schedule and manage labor costsChampion change and identify, document, share, and promote best practicesLead the hospital team to enhance processes and workflows, covering client service, operations, and administrative tasksImplement new technologies and initiatives to improve operational efficiencyEstablish and drive the culture of the hospitalTrack and maintain current licensures for all DVMsProvide feedback and handle challenging conversationsDemonstrate and reinforce the highest level of client service

Qualifications:
A bachelor’s degree in business or a related field is preferred3-5 years of experience in a managerial role, including customer service experienceExperience in a hospital, retail, or service-based industry setting in positions of increased responsibility is a plus

Benefits:$80,000 - $100,000 annual salaryAnnual Bonus Opportunity Health Insurance BenefitsFree Mental Health Benefit Options401k with MatchCompetitive PTO PlanContinuing Education StipendsFair Work-Life Balance