Ascension Saint Thomas Urgent Care is looking for dedicated, compassionate, and experienced Director of Operations to join our dynamic healthcare team in Franklin, TN. 

ABOUT ASCESNION SAINT THOMAS URGENT CARE:
Ascension Saint Thomas Urgent Care, with 18 locations in Tennessee, is an affiliate of Urgent Team, one of the largest independent operators of urgent and family care centers in the Southeast. The Urgent Team Family of Centers provides quality and affordable family healthcare at more than 80 locations under eight brands.

Ascension Saint Thomas Urgent Care’s convenient, walk-in centers provide a range of healthcare services including treatments for injuries and illnesses, occupational health and wellness care. The centers are open seven days a week: Monday through Friday, 8 a.m. to 8 p.m., Saturday, 9 a.m. to 5 p.m., and Sunday, 1 p.m. to 5 p.m. Additionally, all Ascension Saint Thomas Urgent Care centers are Accredited Care Centers – a designation from the Urgent Care Association which recognizes the company’s commitment to safety, quality, and scope of services.

JOB SUMMARY:
The overall operational responsibility for the business functions of the assigned centers (multi-site, with a minimum of 4 centers and a maximum of 10) to ensure service quality, financial results, optimum utilization of resources, efficient delivery of services and a superior patient experience.

KEY RESPONSIBILITIES:
The following duties and responsibilities generally reflect the expectations of this position but are not intended to be all-inclusive. Other duties may be assigned.

• Evaluates patient flow through the center to ensure appropriate utilization of business resources.
• Monitor wait times for the center and manage the workflow accordingly.
• Identifies opportunities to increase business and scope of services provided by the center.
• Ensures high team member morale and a professional, effective, and efficient working atmosphere.
• Participates in administrative business operations meetings as scheduled. Counsels, disciplines and/or recommends termination of team members as necessary.
• Owns the performance results in regards to patient experience, patient volume, financial results and service standards
• Serve as the communication liaison between the home office and all center team members
• Understands work flow and function of all positions.
• Effectively serve as a fill-in on all positions qualified for, when absences or patient volumes warrant additional help.
• Serve as the subject matter expert (SME) for training and systems, i.e. UltiPro, DocuTAP, Healthstream, Front Desk processes and Occupational Health.
• Implement the policies and procedures from the Home Office. Follow all operational guidelines.
• Responsible for OccHealth sales and grassroots marketing of your center with support from the home office service line leaders.
• Oversee all team members assigned within your area.

WHAT'S REQUIRED?
• Previous experience working in a healthcare environment, management experience required
• Working knowledge of work flow and scheduling.
• Must be able to maintain a highly structured environment.

BENEFITS INCLUDE:
• Competitive Salary
• Medical, Dental, and Vision Options
• Retirement savings plans
• Paid Time Off
• and MORE!