JOB SUMMARY:

This position is responsible for the maintenance and/or repair of a wide variety of specialized equipment in an assigned group of 7-Eleven (family of brands) stores within a geographic area. Service calls are initiated from the store via 7Help work orders to appropriate technician.  Position reports to the Area Facilities Manager.

KEY DUTIES AND RESPONSIBILITIES:

Job responsibilities and qualifications may be superseded by local, state or federal regulations

Responds to work orders for a wide variety of in-store equipment which include, but may not be limited to Minor repairs of HVAC, minor repairs to refrigeration, hot beverage equipment (ex. coffee, cappuccino) , cold beverage equipment (ex. tea, fountain, FBD, FCB, creamer machine), fountain/backroom ice makers, hot food equipment (ex. fryers, griddles, tortilla presses, ovens, roller grills, Warmers), fuel dispensers (ex. printers, displays card readers, hanging hardware) etc.Responds to work orders related to plumbing, electrical, and general maintenance issuesResponsible for replacing ‘plug and play’ equipment as neededResponsible for ordering and management of parts inventory on truckCompletes preventative and basic maintenance tasks on structures and other equipment including, but not limited to dispensers, point of sale (POS), computers, security equipment, telephone and data lines, heating and air conditioning systems, refrigeration equipment, lighting, signs, and pumps as required Schedules and prioritizes duties and work assignments on a daily basisCompletes required reports and paperwork daily to account for the time and use of parts and materials Observes and inspects equipment to determine if servicing or further action is requiredReads, interprets, and follows procedures described in service manuals per manufacturer guidelinesCalibrates pumps, dispensers and other equipment in accordance with legal standardsRecommends when an outside contractor is required to handle a maintenance problemAssists in the correction of other maintenance problems as directed by the Area Facilities ManagerAttends training classes (both in and out of the local area) as required to learn maintenance procedures for specific equipmentWorks on outside equipment, in a safe manner, as required regardless of weather conditionsProvides training to less experienced technicians as neededAdvanced troubleshooting and problem-solving skillsProvides equipment/system training and instruction to other technicians to ensure the safe/proper operationCompletes other duties, including special projects, as assigned by managementComplies with and follows all safety regulations and protocolsAvailable 24 hours per day, 7 days per week on an on-call emergency basis, in addition to a normal work schedule.

EDUCATION AND EXPERIENCE:

EDUCATION: High School/GED

YEARS OF RELEVANT WORK EXPERIENCE: 5+ years

YEARS OF MANAGEMENT EXPERIENCE: NA

CERTIFICATIONS / LICENSES: must have more than one certification by manufacturer/government agency

SPECIFIC KNOWLEDGE AND SKILLS:

Show LeadershipPeer to Peer Tech supportEffective communicationProject Management/Stretch assignmentsFacility location ownershipAbility to lead the team (meetings, projects…)Carries out responsibilities that are highly significant or complex in nature Develops and recommends possible company action involving the assigned area of workMust be able to work without direct supervision and with minimal supervisionProvides advice and guidance to less experienced professionals or other personnel as situations requireRequires exercising independent decision making and judgmentServes as the go to person in the absence of the Area Facilities Manager