Summary:
A Multi-Unit Manager (MUM) is generally responsible for leading the overall operations for 5-8 Dunkin\u2019 Donuts\u00AE
and/or Dunkin\u2019 Donuts/Baskin Robbins \u00AE combo restaurants, including recruiting, hiring, onboarding, training,
management development, managing budgets and ensuring Managers and Crew are delivering great guest service
and executing applicable Brand standards and procedures in the restaurants.

RESPONSIBILITIES INCLUDE (BUT NOT LIMITED TO) THE FOLLOWING:

Team Environment
\u2022 Responsible for general Human Resource functions such as, but not limited to recruiting, hiring, conducting performance reviews, developing performance improvement plans, and professional development
\u2022 Ensure appropriate training tools are utilized

Operational Excellence
\u2022 Create and maintain a people first culture in the restaurant
\u2022 Monitor, follow up and report training progress
\u2022 Ensure a safe, secure, and healthy work environment for safety, food safety, and sanitations guidelines; comply with all applicable laws
\u2022 Ensure Brand standards, recipes and systems are executed
\u2022 Prepare, complete and follow up on action plans for remodels and new restaurant openings
\u2022 Lead team meetings to communicate relevant operations information, e.g. seasonal products

Profitability
\u2022 Identify and support systems to control costs and maintain budgets
\u2022 Provide coaching and feedback to Restaurant and Assistant Restaurant Managers regarding Brand standards, sales, marketing, and labor and food costs
\u2022 Support sales goals by developing action plans for seasonal forecasting
\u2022 Ensure tools and systems are in place to roll out new products, systems and processes

SKILLS/QUALIFICATIONS:

\u2022 Associate\u2019s degree in a related field or equivalent in education and experience
\u2022 Fluent in English
\u2022 Microsoft Office proficiency
\u2022 Facilitation and presentation skills
\u2022 Written and verbal communication skills

COMPETENCIES:

Guest Focus
\u2022 Understands and exceeds guest expectations, needs and requirements
\u2022 Develops and maintains guest relationships
\u2022 Displays a sense of urgency with guests
\u2022 Seeks ways to improve guest satisfaction; asks questions, commits to follow-through
\u2022 Resolves guest concerns by following Brand recommended guest recovery process

Passion for Results
\u2022 Sets and maintains high standards for self and others, acts as a role model
\u2022 Consistently meets or exceeds goals
\u2022 Contributes to the overall team performance; understands how his/her role relates to others
\u2022 Sets, prioritizes and maintains focus on important activities
\u2022 Reads and interprets reports to establish goals and deliver results
\u2022 Seeks ideas and best practices from other individuals, teams, and networks and applies this knowledge to achieve results

Problem Solving and Decision Making
\u2022 Identifies and resolves issues and problems
\u2022 Uses information at hand to make decisions and solve problems; includes others when necessary
\u2022 Identifies root cause of a problem and implements a solution to prevent from recurring
\u2022 Empowers others to make decisions and resolve issues

Interpersonal Relationships & Influence
\u2022 Develops and maintains relationships with team
\u2022 Operates with integrity; demonstrates honesty, treats others with respect, keeps commitments
\u2022 Encourages collaboration and teamwork
\u2022 Leads others; negotiates and takes effective action

Building Effective Teams
\u2022 Identifies and communicates team goals
\u2022 Monitors progress, measures results and holds others accountable
\u2022 Creates strong morale and engagement within the team
\u2022 Accepts responsibilities for personal and team commitments
\u2022 Recognizes and rewards employee\u2019s strengths, accomplishments and development
\u2022 Listens to others, seeks mutual understanding and welcomes sharing of information, ideas and resources

Conflict Management
\u2022 Seeks to understand conflict through active listening
\u2022 Recognizes conflicts as an opportunity to learn and improve
\u2022 Resolves situations using facts involved, ensuring consistency with policies and procedures
\u2022 Escalates issues as appropriate
\u2022 Developing Direct Reports and Others
\u2022 Works collaboratively with employees to create individual development plans to strengthen employee\u2019s knowledge and skills
\u2022 Regularly discusses progress towards goals, reviews performance and adjusts development plans accordingly
\u2022 Provides challenging assignments for the purpose of developing others
\u2022 Uses coaching and feedback opportunities to improve performance
\u2022 Identifies training needs and supports resources for development opportunities

Developing Direct Reports and Others
\u2022 Works collaboratively with employees to create individual development plans to strengthen employee\u2019s knowledge and skills
\u2022 Regularly discusses progress towards goals, reviews performance and adjusts development plans accordingly
\u2022 Provides challenging assignments for the purpose of developing others
\u2022 Uses coaching and feedback opportunities to improve performance
\u2022 Identifies training needs and supports resources for development opportunities

Business and Financial Acumen
\u2022 Understands guest and competition; translates and applies own expertise to address business opportunities
\u2022 Approaches situations with an innovative mind and looks beyond the obvious to deliver solutions and implement change
\u2022 Has a working knowledge of profit and loss and other key financial measurements in order to identify business trends, make adjustments accordingly and set goals
\u2022 Understands, analyzes and communicates the key performance/profit levers and manages to these measures

Leading with Vision
\u2022 Sets clear, meaningful, challenging and attainable group goals and expectations that are aligned with those of the organization
\u2022 Drives a clear vision or sense of purpose and clearly communicates to the team
\u2022 Links mission, vision, values, goals and strategies to everyday work

Strategic Thinking
\u2022 Sees where current trends will lead, and how they may influence the organization\u2019s direction
\u2022 Translates the vision for a program into clear strategies

WHAT WE OFFER

We are a family owned and operated business.\u00A0With 200+restaurants in our network you will have the opportunity to grow internally and learn new skillsCompetitive salaryHealth insurance401k per company policyPTOLife/disability insuranceOutings, recognition contestsEmployee discountsDiscounted pet insuranceComplimentary and discounted mealsMonthly Bonus Plan

\u201CWith 200+ locations in 6 states, Cafua Management Company is one of the largest private Dunkin Donuts franchises in the US with a People First culture. You are applying to work with a franchisee of Dunkin' Donuts, not Dunkin' Brands, Inc., Dunkin' Donuts or any of their affiliates. If hired, Cafua Management Company will be your only employer.\u201D

Cafua Management Company is an equal-opportunity employer and complies with all applicable federal, state, and local laws regarding nondiscrimination. We are committed to providing equal employment opportunities to all individuals regardless of race, color, religion, sex, national origin, age, disability, marital status, sexual orientation, gender identity, genetic information, military/veteran status, or any other basis prohibited by applicable law.

If you believe you have been discriminated against or have concerns about the company's compliance with EEOC guidelines, please contact our Human Resources department at\u00A0HR@Cafuamanagement.com.