Job Summary
The Multi-Unit Manager oversees all aspects of multi-unit business (national and regional accounts) for the facility, including leading the customer service support teams and serving as the primary for developing/maintaining relationships with current and potential multi-unit accounts.  This dynamic position oversees approximately 50% of the facility’s customer base and requires flexibility to travel approximately 40% - 50% of the time.

Duties and ResponsibilitiesBuilds & maintains relationships with multi-unit customers through virtual and in-person visits Conducts business/service/profitability reviews, troubleshoot issues, and drives growth through close partnership with the customer Leads the customer service teams for national, regional, and independent accounts, including staffing, training/cross training, SOP development, employee engagement, and employee developmentManages inventory to ensure correct items are stocked and inventory levels are balanced, accounting for factors such as seasonalityOversees onboarding of new customer/concept and/or locations, partnering closely with cross-functional partners in routing, inventory, and purchasingAnalyzes and reports on multi-unit metrics and recommends/implements strategies to proactively mitigate issues and drive growthDevelops pipeline of regional account prospects