**Experience** + 2 Years of Multi-Unit Manager Experience in the QSR Industry **Job Responsibilities** + People Planning, Talent Management Development: MUM recruits, interviews develops, trains, and retains qualified management personnel. + Ensures 24 – 7 certified Shift Management Coverage + Monitors, identifies assesses restaurant training needs in order to coach RM’s to create and implement organization and training plans meeting Dunkin Brands requirements. + Monitors crew & management turnover and forecasts staffing needs against sales, turnover, and growth. + Ensures that all HR related policies are followed + Guest Satisfaction Measures and improves guest satisfaction in each restaurant. + Uses GSS, Dunkin Brands Consumer Care and internal customer complaint tools to track, identify trends per restaurant. + Use trend information to identify problems and create action plans. + Ensures that customer complaints are resolved in with 24 hours of receipt. + Solicits feedback from guests during every restaurant visit and correlates with trend information. + Operations Excellence/QSCMUM ensures Dunkin’ Brands operational standards are followed. + Develops and executes a plan for timely completion of self-assessments. + Uses operational assessments to identify root causes and create action plans for improvement. + Uses systems identified in ROR (Red Book, line bar, guest counts, throwaways, DT timers) to drive long-term results. + Implements plans that measure and build sales and transactions. + Ensures Restaurant Managers execute the current company plan-o-grams and programs. + Explores LSM opportunities by traveling trade area to evaluate the current situation and environment, then uses that knowledge to create plans to build the business. + Coach Restaurant Manager to ensure in restaurant opportunities are utilized, i.e., merchandising, suggestive selling, courtesy sampling. + MUM’s primary responsibility is to operate great restaurants through daily involvement. + Actions against franchisee specific cost category targets to ensure profitability. + Uses Market Share steps to build sales and increase profitability. + Capital Investment MUM keeps franchisee informed of facility maintenance needs and upkeep to protect the assets. + Ensures that contracted services are delivered. + Creates plans to address preventative maintenance issues. + Works with franchisee on remodels and refurbishment plans to assure enabling Service The Dunkin Way criteria. + Follow-up on individual restaurants to see that preventative maintenance plans are followed. Job Type: Full-time