Job Summary:
The Multi-Unit Manager (MUM) is responsible for the operations of a market area of 4-6 restaurants. Above all, their key role is to monitor and improve customer satisfaction and profitability through efficient operations and to protect the health of the customers through food safety and sanitation. The MUM overall focus is to provide leadership, and communication skills to drive their districts results.Increase average volume of sales and control restaurant costsDrive operations excellences!Principal Responsibilities and Activities:Drives Sales at the Restaurant LevelLocal Marketing TacticsOER, BKC Visitations, and Genesh Inc. Progress ReportsExecution of National Marketing ProgramsBe familiar with local competitors tactics, marketing, and operationsMaintain Clean & Safe Restaurants, Serving Hot & Fresh Food, moving at a Friendly & Fast Service!OER's and S.O.S. MetricsMUM Mini AuditsInsurance Safety AuditsMonitor, analyze, facilitate, and lead improvement and feedback: Sertec Customer Hotline and GuestTrac ResultsUpgrade facility and equipment to comply with all safety and hygiene standardsManage and Lead Restaurant ManagementArrange, support, and provide Training and Education for the Restaurant Management TeamHire, Coach, Develop Restaurant Management TeamsManage People Development, Succession Planning, and Team BuildingAssists the RGM in teaching and coaching new crew members on crew stations, and making them feel their contribution is valuable.Effective Communication on a consistent basis with the Restaurant Management Team, with superior support and focusBKC Operating StandardsFood Safety and SanitationMaintain and Surpass Industry Service and Image StandardsMonitor and Manage Restaurant Financial PerformanceQuarterly District Goals, and P&L ProjectionsDevelop Monthly forecasts for the marketAnalyze financial performance to identify issues in meeting financial goalsConsult with RGM, and VP of Ops. And the Accounting Dept. to resolve issues/problemsEnsure execution, and provide leadership of operations standards to achieve Restaurant Financial GoalsPrinciple ResponsibilitiesRestaurant Visitations, Assessment, Follow-up and Training: Restaurant Visitation and Time in the restaurant comprises close to 70% of the MUM time.OER and OER Action Plan Assessments; The MUM should ensure that the restaurant is always striving for 100% Action Plan Completeness, and OER Score metrics.Night Visits: Night visits provide additional time in the restaurants, outside normal working parameters, to periodically ensure this critical time of our business in running with the highest level.Weekend and Peak Period: It is required to work several weekends, and targeting visitations against weekend traffic. Given this, a MUM should also target a significant percentage of their visits during peak meal period hours.Restaurant Non-Visitation Activities Days: All days in/out of the restaurant that do not include visitation activities: Business Planning, financial analysis/reviews, and management development, and other admin tasks.Lead Restaurant Management TeamsMonitor/Manage Restaurants People Process: Hiring, Staffing LevelsCommunication and AdministrationTeam Member Development and InvolvementSelf-Development: Stay abreast of industry change. Set and achieve goals against development plan.Required Competencies:Ethics/IntegrityValues DiversityBusiness OrientationTechnical Knowledge- SpecializedInnovative/FlexibilitySelf-ImprovementTactical Planning/ExecutionCoaching/TrainingManaging/Resolving ConflictFoster TeamworkInfluence Skills/AdvocacChallengeAbility to take competencies and "teach" your teamHighly Effective Communication SkillsCritical Relationships:Vice President of OperationsHuman Resources ManagerDirector of TrainingBKC Field Team MembersClassroom BKC TrainerRestaurant Training ManagerHome Genesh Inc. OfficeChief Operating Officer/Owner/Franchisee