JOB SUMMARY: 
Drives revenue by recruiting, managing and developing a book of VIP patrons. 

*Must be fluent in the Chinese language. 

ESSENTIAL JOB FUNCTIONS: 

Relays and amplifies the benefits of Caesars Rewards membership and associated amenities Establishes and maintains the good will of VIP patrons through personal interaction Represents Horseshoe Baltimore at on-property and off-property events.  Drives incremental income through booked trips and increased patron loyalty Extends invitations and books patrons for special events Books patron travel and hotel to Caesars Entertainment locations  Analyzes patron account data to make strong business decisions for extending comps, event invitations and incentives to drive business  Conveys terms of loyalty program and incentives to current and future patrons Serve as Caesars Entertainment Brand Ambassador Partners and develops trusted relationships with other departments and team members

QUALIFICATIONS: 

Bachelor’s Degree or comparable experience preferred  3+ years in gaming, marketing, entertainment or public relations  Proven customer service and telemarketing experience  Fluent in speaking and writing Chinese (Mandarin & Cantonese)  Able to translate scripts and marketing materials in Chinese (Mandarin & Cantonese)  Knowledge and understanding of Chinese culture, customs and traditions Excellent English-language writing and verbal communication skills  Excellent personal and mass email writing skills Computer literate and proficient keyboard typing skills Ability to quickly grasp and use computer apps, programs and databases Comfortable with managing administrative responsibilities Proven account management analytical skills Proven ability to solve guest issues with integrity and professionalism especially when dealing with high pressure circumstances Must possess strong relationship building skills and demonstrate the ability to influence and partner with all internal departments Must be able to work flexible hours including weekends / holidays and accommodate last minute schedule changes Must be able to work outside of scheduled work hours and be on call 24/7 Ability to manage confidential and sensitive information.