Multifamily Customer Success Representative
As the largest pure-play fiber provider in the U.S., we deliver blazing-fast broadband connectivity that unlocks the potential of millions of consumers and businesses. As a Frontier employee, you will be part of our purpose of Building Gigabit America—creating the digital infrastructure that the country needs to thrive today and into the next century. Join us!
What we’re seeking:
The Multifamily Customer Success Representatives will play a pivotal role in our expanding Multifamily (MDU) Sales Team to help drive penetration and profitability within the segment. You will be the primary point of contact for our customers, responsible for building and maintaining strong relationships. You will play a crucial role in ensuring successful client outcomes, account revenue growth, and renewals/upgrades. In this hybrid role, you will have a defined work location HUB which includes work from home and assigned days in the office set by your manager. The HUB for this role will be 1919 McKinney Ave, Dallas, TX.
What we need in you:
You are a driven sales professional who thrives in a fast-paced customer success team that will deliver exceptional solutions and services to our valued customers. You leverage your business acumen to exceed sales targets and drive aggressive growth in B2B and B2C sales environments. You have an innate desire to win. You have several years of experience in frontline sales and are a creative problem solver who takes responsibility for meeting your numbers, enhancing revenue, and maximizing client relationships.
What you’ll do:
Engage with customers to understand their needs and expectations, and foster positive relationships through regular communication and check-insDeliver on all aspects of customer success and client retention including established KPIs, playbook adherence, and communication requirementsConsistently deliver on all business targets and achieve all assigned monthly, quarterly, and yearly quotasCultivate relationships with Multifamily and HOA clients to ensure successful onboarding, maximize revenue, contract duration, and client satisfactionEducate customers on product features, best practices, and potential enhancements.Successfully manage client relationships through the construction and onboarding process, including managing internal cross-functional teams to meet property timelines for service availabilityAct as an escalation point for customer issues and work with teams to ensure timely resolutionIdentify upselling and cross-selling opportunities to expand assigned customer accountsTravel as necessary to support regional sales efforts and sales partners
What we offer:
Nothing is more important to our success than the team that built it. That’s why we provide benefits to keep you and your family well. Some of which we’re most proud to offer includes:
Salary Range: $70,000 to $155,00020 PTO (Paid Time Off) days + 10 paid holidays per year Day one medical, dental, vision and prescription drug plan 401k match of 50% on 6% of eligible compensation Tuition Assistance Program Personal & Work Life Balance Resources & Wellness Support Assistance Employee Resource Groups Same-sex spouse and domestic partner benefits coverage 10 weeks of paid parental leave, & a phased return to work program for new parents Up to $10k in adoption program assistance 3 weeks of paid caregiver leave
What background you should have:
Bachelor's degree or equivalent experience required5+ years’ experience in account management and customer success roles; preference for roles within the telecommunications or related industriesKnowledge of and a track record of success working within the Multifamily (MDU) marketplaceKnowledge of fiber-based telecommunications services a plusMust have excellent interpersonal, oral, written, communication, and presentation skillsStrong influencing skills and sales proficiency with value-based sellingAbility to effectively deliver sales plans, dashboards, pipeline reports and manage individual KPIsDemonstrated ability to establish and maintain effective, collaborative working relationships with executives, department heads, mid- and lower-level management, vendors and other stakeholdersSalesforce or equivalent CRM proficiency requiredA valid state driver’s license and a willingness to travel up to 50% within the assigned territory
Frontier salaries are estimated by third parties and may or may not reflect actual or total compensation. Please confirm with your recruiter.
In our line of work, where making connections is paramount, fostering a culture of inclusion is fundamental to our values. We firmly believe in leveraging the strength of diversity to drive digital connectivity forward. If your background brings a unique perspective and value different from what we've outlined, we encourage you to apply and join us in our mission to #BuildGigabitAmerica.
Frontier Communications is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.
RSR/FTR
Frontier Communications is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.