Job Overview:

 

We are seeking a dynamic and technically skilled individual to join our team as a Technical Support Specialist. The ideal candidate will have a strong background in computer troubleshooting, multimedia content creation (including Canva), audiovisual systems, and website administration. Excellent customer service skills and the ability to write clearly and effectively are also essential. This role is perfect for someone who thrives in a fast-paced, problem-solving environment and enjoys helping others succeed with technology.

 

Compensation: $22-$25/hr

 

FirstService Residential will compensate the successful candidate in accordance with the posted range. The salary or wage paid to the successful candidate will be commensurate with experience, education, and specific job responsibilities. For positions designated at a client's property, the salary or wage will also be premised upon the client's directive. The base pay range is subject to change and may be modified in the future.

 

Job Responsibilities:

 

Provides hands-on troubleshooting for computer hardware and software issues. Set-up, maintain and troubleshoot audio visual equipment for meetings, presentations and performances. Ensure all technical equipment is in optimal working condition. Create visually appealing graphics, presentations and advertising materials using tools like Canva. Edit and Optimize videos, images and other multimedia content for various platforms. Must use and troubleshoot Microsoft Word and Excel: being able to create spreadsheets, organizational forms, etc. Assist team members with mastering these tools to improve productivity. Manage and update website content in a WYSIWYG environment. Administer passwords to new residents and verify residency.

 

 

Skills & Qualifications:

Familiarity with audiovisual equipment setup and maintenance. Excellent problem solving and analytical skills. Strong verbal and written communication abilities. Demonstrated ability to deliver exceptional customer service and work well as a team.

 

Education & Experience:

Experience in basic IT support, multimedia production or related role. Proficiency in Canva, Microsoft Office Suite (Word, Excel) and website platforms.

 

Physical Requirements & Working Environment:

Able to lift, push, pull at least 45lbs.

 

Supervisory Responsibilities:

None

 

Tools & Equipment Used:

Canva, Excel, MS Teams, other office software.

 

Travel:

Travel to other clubhouses in the community.

 

What We Offer:

 

Medical, dental, and vision plans (full time and part time 30+ hours) Part time 20+ hours qualify for dental and vision 401K match Time off including vacation, sick, and company paid holidays Pet insurance available Verizon discount Tuition reimbursement Legal services Free emotional wellbeing and daily life assistance support for all associates Domestic partner coverage Health savings account Flexible spending account

 

About Us:
FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada.

Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace culture. Our 19,000 associates can count on competitive salaries, top-tier medical, dental, and retirement benefits, career training, and support for continued professional development.

 

Disclaimer:

 

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.

 

FirstService Residential is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.

 

Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws. All offers of employment with FirstService Residential are contingent upon a satisfactory background check.