MV Drives Field ServiceAt ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions.Write the next chapter of your ABB story.
This position reports to

Service Team Leader

Your role and responsibilities

In this role, you will have the opportunity to execute service work as per work instructions and in accordance with ABB quality and safety guidelines. Each day, you will deliver quality customer service planning and execute service work as per customer order and expectation. You will also showcase your expertise by ensuring customer retention by effectively communicating service work timeline and expectations.The work model for the role is: remote #LI-RemoteThis role is contributing to the Motion Service division in the US. You will be mainly accountable for:•\tWorking with the customer (while on-site) to identify opportunities to improve the customer’s operations and eliminate pain points.•\tPerforming field service tasks, identifying technical issues, and performing analysis through remote or on-site activity in service categories and products for which they are certified to perform.•\tPreparing material lists needed for service activity and ensuring that all materials, parts, and equipment are available and of appropriate quality for service activities.•\tActing as trainer when needed, for field service associates and customers.Our team dynamicsYou will join a talented team, where you will be able to thrive.

Qualifications for the role

Associate’s degree or equivalent from a two-year college or technical program and 2 years of experience in installing, testing, repairing or troubleshooting AC/DC drive systems and their associated controls.Ability to interpret circuit diagrams, wiring diagrams, assembly drawings, technical manuals, and technical specifications.Ability to travel up to 80% of the time.Maintain a valid driver’s license.Willing to provide technical support during evenings and weekends on a rotating schedule.Bachelor’s in electrical engineering, experience with MV Drives, knowledge of: power electronics, motors, transformers, switch gears, and computer network communication protocol and theory of operation preferred.

More about us

ABB Motion Service Division serves customers worldwide by maximizing uptime, extending product life cycle and enhancing the performance and energy efficiency of their electrical motion solutions. The Division is leading the way in digitalization by securely connecting motors and drives, increasing operational uptime and improving efficiency. The services offered make the difference for our customers and partners every day by helping keep their operations running profitably, safely and reliably.We value people from different backgrounds. Apply today for your next career step within ABB and visit www.abb.com to learn about the impact of our solutions across the globe. #MyABBStoryWe look forward to receiving your application. If you want to discover more about ABB, take another look at our website www.abb.com.Equal Employment Opportunity and Affirmative Action at ABBABB is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace.All qualified applicants will receive consideration for employment without regard to their race, creed, color, ancestry, religion, sex, national origin, citizen status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veterans status. For more information regarding your (EEO) rights as an applicant, please visit the following websites:https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdfhttps://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp_%20English_formattedESQA508c.pdfAs an Equal Employment Opportunity and Affirmative Action Employer, applicants may request to review the Affirmative Action Plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762.Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to US-AskHR@abb.com. Resumes and applications will not be accepted in this manner.While base salary is determined by things such as the successful applicant’s qualifications and experience, this position is expected to pay between $49,400 and $91,600 annually.myBenefitsABB.com