Summary This position is located in Golf at the Morale, Welfare and Recreation (MWR) Department of Naval Base San Diego; Admiral Baker Golf Course. The primary purpose of this position is to sell golf equipment and supplies and collect Green and Golf Cart fees from patrons. Responsibilities Sells all types of golf equipment and ladies and men's apparel. Using Point of Sale (POS) systems, accepts payment for sales, green fees, golf cart fees and equipment rentals. Responsible for a change fund. Completes daily activity reports and ensures proper deposit of cash receipts in accordance with established cash handling procedures. Takes reservations for Tee Times. Checks identification of all patrons, insuring only authorized persons utilize the facility. Assists, advises and provides information. Answers questions and attempts to resolve problems. Refers unusual situations to supervisor. Enforces all rules and regulations and sees that the dress code is adhered to by all patrons who enter the golf shop prior to playing. Ensures proper display, pricing and sale of a wide assortment of golf accessories such as golf clubs, bags, shoes, and miscellaneous golf aids. Assists and advises patrons on purchase of merchandise to ensure satisfaction. Refers dissatisfied patrons to supervisor. Assists in the planning and running of golf tournaments and other special golfing events. May be required to act as tee starter, when required. Makes minor operational repairs to customer golf equipment, as needed. Informs supervisor of equipment repair and/or replacement needed. Responsible for cash receipts, sales receipts, charge card receipts, gift certificates, refund receipts, special orders, and daily players sign out sheets. Responsible for the accountability of all merchandise in the Golf Pro Shop. Conducts periodic inventories as required. Advises supervisor of any and all discrepancies found. Performs general housekeeping tasks to ensure proper standard of appearance and cleanliness of assigned spaces. Ensures compliance with fire and safety rules and regulations. Exercises tact, good manners and courtesy when serving and assisting patrons. Tactfully responds and assists patrons in a prompt and friendly manner. Performs other related duties as assigned. Requirements Conditions of Employment Qualifications Combination of experience related to customer service and or recreation activity-based functions. Ability to organize, plan, administer special events and entertainment activities. Must be able to work independently, make sound decisions and have the ability to communicate effectively, both orally and in writing. Knowledge of the goals, principles, techniques and procedures used in organizing, planning and conducting leisure time activities. Knowledge of the Navy MWR mission and the entire scope of Community Recreation activities and their suitability for individuals, groups, ages and interests. Knowledge of the functions, procedures, and operations of recreation activities. Must have strong customer service skills. Ability to maintain records, compile and organize data for reports, and perform research on recreation topics for dissemination to customers. Ability to follow oral and written instructions. Knowledge of computers, office procedures and print production. Education A high school diploma or GED is preferred. Additional Information Executive Order 12564 requires a Federal workplace free of illegal drugs. According to the Executive Order, all Federal employees are required to remain drug free throughout their employment. Commander, Navy Installations Command is a Drug-Free Federal Workplace. The use of illegal drugs will not be tolerated, and use of or intoxication by illegal drugs will result in penalties up to and including removal from Federal Service. All individuals involved in the provision of child care services on a Department of Navy (DON) installation or in a DON-sanctioned program must complete the Installation Records Check (IRC). The IRC includes a check of the Substance Abuse Rehabilitation Program (SARP) records in the Alcohol and Drug Management Information Tracking System (ADMITS) database, a check of the Family Advocacy Program (FAP) records in the Fleet and Family Support Management Information System (FFSMIS), and an installation security/base check via the Navy Justice Information System (NJIS) database and/or other law enforcement systems. This information will be used to determine suitability for the applicant in accordance with criteria for automatic and presumptive disqualifiers, per DoDI 1402.05. Per Department of Defense Instruction (DoDI) 1402.05. Background Checks on Individuals in DoD Child Care Services Programs, incumbents will be automatically disqualified for a conviction in either civilian or military court (to include any general, special, or summary court-martial conviction or if they received non-judicial punishment [under Article 15 or chapter 47 of Title 10, U.S.C]) for any of the following: a sexual offense, any criminal offense involving a child victim, or a felony drug offense. Additionally, the incumbent will be automatically disqualified if he/she has been held to be negligent in a civil adjudication or administrative proceeding concerning the death of or serious injury to a child or dependent person entrusted to the individual's care. Non-U.S. citizens with fewer than three years of recent residential history in the U.S. may be determined ineligible for employment. Some positions have special requirements. Selectee may be required to complete a one (1) year probationary period. Participation in Direct Deposit/Electronic Fund Transfer within the first 30 days of employment is required. We utilize E-Verify to confirm selectee's eligibility to work in the United States.