Company:

Astreya Partners are at the cusp of the new way of working.  We provide IT services and Managed Performance to some of the most exciting companies on the planet.  Our delivery model helps our clients be Positively Productive by matching exceptional people to on-site teams delivering world class IT service.  With engineers in over 30 countries and 70 cities around the world we are a truly global company working with truly global clients.  

Job Summary

An exciting new opportunity to join our Service Delivery team in New York and drive the strategic initiatives in NAMER East Region.

Overall responsibilities

Achieve Service Levels for the NAMER East Region Provide management direction and leadership to team leads and subordinates Partner with peer Regional Managers to develop creative and innovative solutions to service delivery issues and problems Apply ITIL concepts to service level management duties Institute continuous improvement initiatives Embrace best/better practices to improve services Interact with client managers and executives As a result of providing a superior client experience, drive increases to revenue Perform cost management duties to improve costs/margins over time Resource performance management Meeting management

Resource Management

Ensure the best candidates are selected and retained Ensure team members improve their technical and soft skills Coach and mentor subordinates, encouraging subordinates to advance their career within Astreya Partners

Recruiting (In conjunction with recruiting)

Select the best possible candidates through effective interviewing techniques Oversee/manage Onboarding

Performance Management

Conduct performance reviews Evaluate and document job performance Mentor subordinates Conduct employee performance objectives/improvement plans Identify and correct poor performance Counsel for substandard performance Instigate the process for terminating employment in cases of non compliance Promote corporate incentive plans Coordinate efforts with HR regarding Employee’s Promotions/compensation increases or changes to benefits

Order Management

Manage/oversee regional ordering team Address order management/item escalations in a timely manner

Training

Oversee or conduct onboarding/orientation of new employees Manage or oversee the training program Ensure timely compliance for required training of subordinates Evaluate the skills levels of subordinates and recommend courses or development focus areas Communicate development needs to the Training Team

Scope of work compliance

Ensure the team’s completed work falls within the scope and responsibilities Assure that all team members have the required education and training to effectively perform their duties

Travel

Visit each site, at least twice per year to perform site audit Document site and track progress Follow up on past visits  

Communication Management

Provide leadership to the team related to the customer’s needs, requirements, processes, procedural standards, policies, culture, environment, etc. Ensure communications within to and from the team are effective

 

Other duties

Meeting management Compliance with key initiatives Timely approval of PTO requests, timecards and expenses Ensure HR practices and policies are followed by subordinates Development and prioritization of objectives and key results

What can Astreya offer you?

Working with some of the biggest firms in the world as part of the Astreya delivery network Employment in the fast growing IT space providing you with brilliant career options for years to come Introduction to the new ways of working and awesome technologies Career paths to help you establish where you want to go A company-wide mentoring program to advise you along the way Online training courses through CBT-nuggets to upskill you Performance management system to provide you with meaningful, actionable feedback Dedicated management to provide you with a point of leadership and care Internal promotion focus.  We love to build people from within. Numerous on-the-job perks Peer Recognition Market competitive rates and benefits

 

Astreya Partners is an equal employment and affirmative action employer. We evaluate qualified applicants on merit and business needs and not on race, color, religion, creed, gender, sexual orientation, national origin, ancestry, age, disability, genetic information, marital status, veteran status or any other factor protected by law.