Irving, Texas, United States
13 hours ago
National Account Manager
McLane is one of the largest and most stable supply chain services leaders in the United States. We’ve been at the forefront of delivering retail and restaurant solutions for convenience stores, mass merchants, drug stores, and chain restaurants for over 125 years. Our vision is to be an agile, innovative, and unified supply chain partner that delivers a superior customer experience, improves the lives of our teammates and community, and produces best-in-class returns.The National Account Manager position is responsible for achieving a sales budget in an existing account assignment, making decisions thataffect company profitability and expense control, working with divisions to finalize decisions that impact division operations while maintaining a sound relationship with assigned accounts and exhibiting excellent communication skills with assigned customers, division management teams that service the assigned accounts, and with senior management of McLane Company.This position is based in Irving, TX, which will require the candidate to report and work from the office on a regular basis. Therefore, interested candidates should be within a 50-minute commute to Irving, TX.Benefits you can count on:Day 1 Benefits: medical, dental, and vision insurance, FSA/HSA, and company-paid life insurance Paid holidays, earn vacation time, and sick leave accrual from day one.401(k) Profit Sharing Plan after 90 days.Additional benefits: pet insurance, maternity/paternity leave, employee assistance programs, discount programs, tuition reimbursement program, and moreEssential Job Functions:Other duties may be assigned. A teammate in this position must have the ability to:Develop and achieve sales budgets and forecasts for assigned accounts and gains mutual agreement with Market Director.Develop and prepare presentations for assigned accounts gaining approval from the Market Director, theDirector of Sales and the Corporate Vice President of Military and Convenience.Meet with key executives of assigned accounts noting issues and actions necessary to resolve issues to thesatisfaction of the customer.Work with the customer’s field organization to develop open lines of communication between the storelevel management and the servicing McLane division(s).Communicate division concerns with assigned accounts to resolve the issues with the customer. This wouldinclude A/R, SKU management, reroutes, delivery windows, overstock inventory disposition, distribution communications, and other items that affect division operations and profitability.Monitor compliance with specific service agreements of assigned accounts to include rebate payments,advertising, concentration of purchases and buying patterns, and overstocks.Hold regular communications with division servicing assigned accounts to discuss account activity and solicitfeedback on follow-up.Interface with corporate and division purchasing departments to protect service levels of assigned accountsand division on product mix, promotional items, distributions and new category additions or deletions.Review account profitability to ensure company targets and individual division targeted profitability targetsare met.Work with vendors and manufacturers to coordinate or initiate new programs or plan-o-grams to maximizeprofits for McLane Company, its vendors and customers.Maintain open line of communication with Division Customer Service Rep and Account Representative andprovide timely, clear and concise feedback on account activity.Attend trade shows with assigned accounts with specific objectives to achieve at the shows and analyzesmanufacturer opportunities that fit the customer strategy and meet our profit expectations.Present the full range of McLane products, services and capabilities either independently or in tandem withthe Area Sales Manager.Able to understand the information and reports available to assist in managing their assigned accounts.Achieve results through clear, concise and timely communications with assigned customers, division andcorporate management and sales team members and manufacturers.Able to understand and compute the profitability of both customers and product lines, as well as produceaccurate and informative business reviews and new customer presentations.Lead and motivate an Account Representative who is responsible for maintaining the day-to-day relationshipwith each of the accounts.Provide necessary materials and resources in order for direct report to achieve customer satisfaction.Recruit, recommend, train, write performance appraisals, give feedback, hold accountable and providecorrective action as necessary to create a skilled and high performing team.Understand the information and reports available to assist in managing their assigned account and traintheir direct report to properly and effectively utilize these tools.Ensure the Account Representative is loading and monitoring all distributions.Monitor the periodic distributions that correspond with customer promotions when there is not an AccountRepresentative on an account.Share the following account responsibilities with Area Sales Managers and be accountable forcommunications with division and corporate staff:Establish, monitor, and achieve sales objectives.Ensure account profitability is at division operating income levels or higher.Service account with minimal impact on divisional expenses.Maintain visibility with customers in stores, meetings and at their office, per assigned callfrequency.Joint presentations of annual/semi-annual business reviews and new programs, concentration of purchases, seasonal promotions, trade shows, cause marketing, SKU management, future deletions,plan-o-grams, overstock reduction, order guide integrity, McLane technology solutions, and any other new programs developed for future sales growth.Minimum Qualifications Requirements:A teammate in this position must:Have a Bachelor’s Degree with 3 years experience in management in the grocery, sales, retail, or similar jobfields.Internal candidates should have a minimum 2-year experience at a McLane division operation.Possess leadership abilities to include both verbal and written communication skills, a professional attitudeand appearance, organization skills, strong self confidence, multi-task oriented decision making skills and the ability to plan for success.Be able to understand and compute the profitability of customers and product lines as well as produceaccurate and informative business reviews and new customer presentations.Be skilled on Excel, Microsoft Word and PowerPoint PC programs.Be willing to travel as requested.Be able to work with and communicate with many different reporting level groups, to include storemanagers, district managers, peers, and subordinates. Be experienced in managing staffs with a background in hiring, training, motivating and resolving employeerelations issues.Have the ability to write reports, business correspondence, procedure manuals, intra-company memos andoutside correspondence.Have the ability to effectively present information and respond to questions from groups of managers,customers, vendors and teammates.Be able to define problems, collect data, establish facts and draw valid conclusions.Possess strong analytical and communication skills with a proven ability to work effectively in a teamenvironment.Working Conditions:The work conditions are primarily being an office, vehicle or customer store.This position has official supervisory responsibilities.Candidates may be subject to a background check and drug screen, in accordance with applicable laws.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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